New drivers posted for Mac and Win, version 6.3.25. Now supporting OSX High Sierra. Windows driver 6.3.25-3 is updated to versiob 6.3.25-5 now to fix an issue with the WL Kit. Download drivers and release notes here:

Note: All users seeing wavy lines using a Wacom Pro Pen 2 with Wacom MSP, Cintiq/Intuos Pro 13” or 16”, please update the tablet pen firmware to address this issue. The update is now available via the Wacom Desktop Center application on your computer.

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MSP 16 16/512: Screen Randomly Flashes into black

Cintiq Companion, Cintiq Companion Hybrid, Cintiq Companion 2 and MobileStudio Pro
Posts: 1
Joined: Tue 28. Nov 2017, 17:46

MSP 16 16/512: Screen Randomly Flashes into black

Postby ambelamba » Tue 28. Nov 2017, 17:51

Hey folks, I just joined the forum to discuss this issue. Seems like a few other folks have the same problem.

Truth be told, I bought a used one from someone. It worked very well for a first month but after that it started flashing randomly. I reinstalled the both graphic drivers (Intel and Nvidia) and the problem still persists. And I found that there might be a possible issue with the overheating. But my MSP is pretty well ventilated. Any of you guys have the exact same issue?

Posts: 1
Joined: Sat 2. Dec 2017, 06:13

Re: MSP 16 16/512: Screen Randomly Flashes into black

Postby AribaNasmah » Sat 2. Dec 2017, 06:16

I had the similar issues but it was resolved after I uninstall the driver and reinstall it again.

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