Wacom Customer Support page: https://support.wacom.com/

Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Drawing software:
If you are not able to register, please use the trial version of the software below and try to register again at a later date.

Wacom Drivers:
December 2018: New driver released for Windows (6.3.32-4) and Mac (6.3.32-3). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: here

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

MSP 16 16/512: Screen Randomly Flashes into black

Cintiq Companion, Cintiq Companion Hybrid, Cintiq Companion 2 and MobileStudio Pro
Posts: 1
Joined: Tue 28. Nov 2017, 17:46

MSP 16 16/512: Screen Randomly Flashes into black

Postby ambelamba » Tue 28. Nov 2017, 17:51

Hey folks, I just joined the forum to discuss this issue. Seems like a few other folks have the same problem.

Truth be told, I bought a used one from someone. It worked very well for a first month but after that it started flashing randomly. I reinstalled the both graphic drivers (Intel and Nvidia) and the problem still persists. And I found that there might be a possible issue with the overheating. But my MSP is pretty well ventilated. Any of you guys have the exact same issue?

Posts: 1
Joined: Sat 2. Dec 2017, 06:13

Re: MSP 16 16/512: Screen Randomly Flashes into black

Postby AribaNasmah » Sat 2. Dec 2017, 06:16

I had the similar issues but it was resolved after I uninstall the driver and reinstall it again.

Posts: 6
Joined: Fri 22. Dec 2017, 04:49

Re: MSP 16 16/512: Screen Randomly Flashes into black

Postby sethjames9000 » Mon 25. Dec 2017, 02:33

Which driver? the one for the graphics card or wacom?

Posts: 10
Joined: Sun 14. Jan 2018, 10:54

Re: MSP 16 16/512: Screen Randomly Flashes into black

Postby konslid » Mon 16. Apr 2018, 20:34

Return to “Pen Computers”