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MSP 13 thinks its a Cintiq Pro/Pen stopped working after update

Cintiq Companion, Cintiq Companion Hybrid, Cintiq Companion 2 and MobileStudio Pro
delali
Posts: 3
Joined: Sun 3. Dec 2017, 16:25

MSP 13 thinks its a Cintiq Pro/Pen stopped working after update

Postby delali » Sun 3. Dec 2017, 19:49

Hi i have been having problems with my new MSP 13 which i got on friday was working fine till i had to update and now pen doesn't work and in my devices tab its says its a Cintiq Pro 13, it even gives me the cintiq pro 13 setup wizard when i reinstall the drivers, i uninstalled and reinstalled the drivers and OS about a dozen times now, Does anyone have a fix to this problem Thanks
'

wacom1
Posts: 743
Joined: Tue 29. Nov 2016, 09:46

Re: MSP 13 thinks its a Cintiq Pro/Pen stopped working after update

Postby wacom1 » Fri 8. Dec 2017, 07:52

Please contact our technical support in this case. And do not reset the unit to factory defaults. We want to check logfiles and see, what went wrong before applying a fix.

Bilboudo
Posts: 35
Joined: Mon 6. Mar 2017, 14:06

Re: MSP 13 thinks its a Cintiq Pro/Pen stopped working after update

Postby Bilboudo » Sun 10. Dec 2017, 11:03

Is this issue related to the BIOS update?

Piereinut
Posts: 1
Joined: Tue 12. Dec 2017, 04:54

Re: MSP 13 thinks its a Cintiq Pro/Pen stopped working after update

Postby Piereinut » Tue 12. Dec 2017, 06:47

I'm your Now I can not use it. What should I do How can I fix it?

wacom1
Posts: 743
Joined: Tue 29. Nov 2016, 09:46

Re: MSP 13 thinks its a Cintiq Pro/Pen stopped working after update

Postby wacom1 » Tue 12. Dec 2017, 06:58

Contact Wacom customer care for fixing this problem.

plasticv
Posts: 8
Joined: Wed 13. Dec 2017, 20:35

Re: MSP 13 thinks its a Cintiq Pro/Pen stopped working after update

Postby plasticv » Wed 13. Dec 2017, 20:38

Same problem here!!! Please Help me. It was very expensive presetn bu firt update broke it!!!

wacom1
Posts: 743
Joined: Tue 29. Nov 2016, 09:46

Re: MSP 13 thinks its a Cintiq Pro/Pen stopped working after update

Postby wacom1 » Thu 14. Dec 2017, 07:20

Contact customer support, they can guide you through fixing it.

plasticv
Posts: 8
Joined: Wed 13. Dec 2017, 20:35

Re: MSP 13 thinks its a Cintiq Pro/Pen stopped working after update

Postby plasticv » Thu 14. Dec 2017, 10:28

how can i do this? VIA Email or maybe some link? Or Phone?

plasticv
Posts: 8
Joined: Wed 13. Dec 2017, 20:35

Re: MSP 13 thinks its a Cintiq Pro/Pen stopped working after update

Postby plasticv » Thu 14. Dec 2017, 19:34

I have made a hard reset, totally reinstalled the system and the tablet drivers. And now when I am trying to launch Wacom desktop center - no device connected. And when I am trying to launch Wacom tablet properties it says "Your tablet is not connected to your computer". But in some apps like Bamboo Paper I can use the pen but I cannot calibrate it

plasticv
Posts: 8
Joined: Wed 13. Dec 2017, 20:35

Re: MSP 13 thinks its a Cintiq Pro/Pen stopped working after update

Postby plasticv » Mon 18. Dec 2017, 18:35

Fixed!


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