New drivers posted for Mac and Win, version 6.3.25. Now supporting OSX High Sierra. Windows driver 6.3.25-3 is updated to versiob 6.3.25-5 now to fix an issue with the WL Kit. Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Note: All users seeing wavy lines using a Wacom Pro Pen 2 with Wacom MSP, Cintiq/Intuos Pro 13” or 16”, please update the tablet pen firmware to address this issue. The update is now available via the Wacom Desktop Center application on your computer.

For clicking problems with Google Chrome see:
http://www.wacom.com/en-us/support?guid ... ListPage-1

MSP 13 thinks its a Cintiq Pro/Pen stopped working after update

Cintiq Companion, Cintiq Companion Hybrid, Cintiq Companion 2 and MobileStudio Pro
delali
Posts: 3
Joined: Sun 3. Dec 2017, 16:25

MSP 13 thinks its a Cintiq Pro/Pen stopped working after update

Postby delali » Sun 3. Dec 2017, 19:49

Hi i have been having problems with my new MSP 13 which i got on friday was working fine till i had to update and now pen doesn't work and in my devices tab its says its a Cintiq Pro 13, it even gives me the cintiq pro 13 setup wizard when i reinstall the drivers, i uninstalled and reinstalled the drivers and OS about a dozen times now, Does anyone have a fix to this problem Thanks
'

wacom1
Posts: 625
Joined: Tue 29. Nov 2016, 09:46

Re: MSP 13 thinks its a Cintiq Pro/Pen stopped working after update

Postby wacom1 » Fri 8. Dec 2017, 07:52

Please contact our technical support in this case. And do not reset the unit to factory defaults. We want to check logfiles and see, what went wrong before applying a fix.

Bilboudo
Posts: 30
Joined: Mon 6. Mar 2017, 14:06

Re: MSP 13 thinks its a Cintiq Pro/Pen stopped working after update

Postby Bilboudo » Sun 10. Dec 2017, 11:03

Is this issue related to the BIOS update?

Piereinut
Posts: 1
Joined: Tue 12. Dec 2017, 04:54

Re: MSP 13 thinks its a Cintiq Pro/Pen stopped working after update

Postby Piereinut » Tue 12. Dec 2017, 06:47

I'm your Now I can not use it. What should I do How can I fix it?

wacom1
Posts: 625
Joined: Tue 29. Nov 2016, 09:46

Re: MSP 13 thinks its a Cintiq Pro/Pen stopped working after update

Postby wacom1 » Tue 12. Dec 2017, 06:58

Contact Wacom customer care for fixing this problem.

plasticv
Posts: 4
Joined: Wed 13. Dec 2017, 20:35

Re: MSP 13 thinks its a Cintiq Pro/Pen stopped working after update

Postby plasticv » Wed 13. Dec 2017, 20:38

Same problem here!!! Please Help me. It was very expensive presetn bu firt update broke it!!!

wacom1
Posts: 625
Joined: Tue 29. Nov 2016, 09:46

Re: MSP 13 thinks its a Cintiq Pro/Pen stopped working after update

Postby wacom1 » Thu 14. Dec 2017, 07:20

Contact customer support, they can guide you through fixing it.

plasticv
Posts: 4
Joined: Wed 13. Dec 2017, 20:35

Re: MSP 13 thinks its a Cintiq Pro/Pen stopped working after update

Postby plasticv » Thu 14. Dec 2017, 10:28

how can i do this? VIA Email or maybe some link? Or Phone?

plasticv
Posts: 4
Joined: Wed 13. Dec 2017, 20:35

Re: MSP 13 thinks its a Cintiq Pro/Pen stopped working after update

Postby plasticv » Thu 14. Dec 2017, 19:34

I have made a hard reset, totally reinstalled the system and the tablet drivers. And now when I am trying to launch Wacom desktop center - no device connected. And when I am trying to launch Wacom tablet properties it says "Your tablet is not connected to your computer". But in some apps like Bamboo Paper I can use the pen but I cannot calibrate it


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