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MSP 13 thinks its a Cintiq Pro/Pen stopped working after update

Posted: Sun 3. Dec 2017, 19:49
by delali
Hi i have been having problems with my new MSP 13 which i got on friday was working fine till i had to update and now pen doesn't work and in my devices tab its says its a Cintiq Pro 13, it even gives me the cintiq pro 13 setup wizard when i reinstall the drivers, i uninstalled and reinstalled the drivers and OS about a dozen times now, Does anyone have a fix to this problem Thanks
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Re: MSP 13 thinks its a Cintiq Pro/Pen stopped working after update

Posted: Fri 8. Dec 2017, 07:52
by wacom1
Please contact our technical support in this case. And do not reset the unit to factory defaults. We want to check logfiles and see, what went wrong before applying a fix.

Re: MSP 13 thinks its a Cintiq Pro/Pen stopped working after update

Posted: Sun 10. Dec 2017, 11:03
by Bilboudo
Is this issue related to the BIOS update?

Re: MSP 13 thinks its a Cintiq Pro/Pen stopped working after update

Posted: Tue 12. Dec 2017, 06:47
by Piereinut
I'm your Now I can not use it. What should I do How can I fix it?

Re: MSP 13 thinks its a Cintiq Pro/Pen stopped working after update

Posted: Tue 12. Dec 2017, 06:58
by wacom1
Contact Wacom customer care for fixing this problem.

Re: MSP 13 thinks its a Cintiq Pro/Pen stopped working after update

Posted: Wed 13. Dec 2017, 20:38
by plasticv
Same problem here!!! Please Help me. It was very expensive presetn bu firt update broke it!!!

Re: MSP 13 thinks its a Cintiq Pro/Pen stopped working after update

Posted: Thu 14. Dec 2017, 07:20
by wacom1
Contact customer support, they can guide you through fixing it.

Re: MSP 13 thinks its a Cintiq Pro/Pen stopped working after update

Posted: Thu 14. Dec 2017, 10:28
by plasticv
how can i do this? VIA Email or maybe some link? Or Phone?

Re: MSP 13 thinks its a Cintiq Pro/Pen stopped working after update

Posted: Thu 14. Dec 2017, 19:34
by plasticv
I have made a hard reset, totally reinstalled the system and the tablet drivers. And now when I am trying to launch Wacom desktop center - no device connected. And when I am trying to launch Wacom tablet properties it says "Your tablet is not connected to your computer". But in some apps like Bamboo Paper I can use the pen but I cannot calibrate it

Re: MSP 13 thinks its a Cintiq Pro/Pen stopped working after update

Posted: Mon 18. Dec 2017, 18:35
by plasticv
Fixed!