Our online support email form on Wacom.com was down between September 14th and the 18th. If you reached out to our support team during that time but have not heard back from us please re-submit your ticket so we can help. We apologize for any inconvenience in getting a response sooner. http://support.wacom.com/

New driver posting for Mac and Windows. The 6.3.24 driver has an updated user help section and bug fixes including issues related to assigning and entering keystrokes, such as Esc and Shift. Download here: http://www.wacom.com/support/product-support/drivers

For more details see the driver release notes on the driver download page.

Note: All users seeing wavy lines using a Wacom Pro Pen 2 with Wacom MSP, Cintiq/Intuos Pro 13” or 16”, please update the tablet pen firmware to address this issue. The update is now available via the Wacom Desktop Center application on your computer.

Apple announced that 10.13 High Sierra will be released on Sep 25th. Wacom is currently working on a driver update to support this OS and will be ready by late Oct. Please note that the existing Wacom driver for 10.12 will NOT work so we suggest not to upgrade to OS 10.13 until the new driver is released.
To learn more, visit: http://www.wacom.com/en-us/support?guid ... ListPage-1

For clicking problems with Google Chrome see:
http://www.wacom.com/en-us/support?guid ... ListPage-1

Major Problems with all mac drivers (including 6.3.19-10 OSX) for MSP 16

Cintiq Companion, Cintiq Companion Hybrid, Cintiq Companion 2 and MobileStudio Pro
wacom1
Posts: 458
Joined: Tue 29. Nov 2016, 09:46

Re: Major Problems with all mac drivers (including 6.3.19-10 OSX) for MSP 16

Postby wacom1 » Wed 15. Feb 2017, 14:17

The tablet driver does not have the slightest info about your zoom level nor the tool you are using in a program. But the tablet driver should provide information to the application software on 2 channels:
a) it should send the screen pointer to a specific pixel position on screen - it cannot send the pointer to invisible pixels, that are currently not shown when you zoom out too much.
b) it provides high resolution tablet information to application software, thus providing 'subpixel accuracy'. It is up to the application software and perhaps settings, whether subpixel accuracy is applied.

It looks like you get only pixel accuracy - enabling 'smoothing' in Photoshop should still help to some extend. But subpixel accuracy is better. - If that is not working, the high resolution data is not going from the driver to the app. I do not know, whether the driver is doing something, the OS, or the application. According to the developers there is something on the side of Apple in Sierra that is not working as expected.

maxforward
Posts: 15
Joined: Wed 4. Jan 2017, 20:53

Re: Major Problems with all mac drivers (including 6.3.19-10 OSX) for MSP 16

Postby maxforward » Wed 15. Feb 2017, 19:19

I can picture the conversation.

wacom: "Hey Apple, it's wacom. The newest version of Sierra broke our drivers."

apple: "That's why we pre-release developer betas of our Mac OS. WTF"


and Davide, I'm using Corel Painter everyday, and I can assure you the wavy line bug is alive and horrible in that program as well.

Wacom, I get that the apple OS updates can muck things up, but something in the earlier 6.3.18-4 driver update fixed the wavy lines before, so why can't that specific solution be brought into a new driver update?

estherau
Posts: 3
Joined: Tue 4. Apr 2017, 00:03

Re: Major Problems with all mac drivers (including 6.3.19-10 OSX) for MSP 16

Postby estherau » Wed 17. May 2017, 13:00

I have this issue too still. I am on mac pro using sierra. everytime i install a new driver or reinstall an old one the problem is fixed, but afterawhile my wacom cintiq is undetected again. sometimes plugging and unpluggin usb helps. usually the only thing that helps is a restart.


Return to “Pen Computers”