Wacom Customer Support page: https://support.wacom.com/

Cintiq Pro 24 - Fan Speed:
A firmware update was released that should allow you to adjust the fan speed. Please see: here

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: here

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Wacom Drivers:
December 2018: New driver released for Windows (6.3.32-3) and Mac (6.3.32-3). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Inkspace App Updates: http://forum.wacom.eu/viewtopic.php?f=9&t=1949#p5742

Google Chrome Why is Google Chrome not accepting clicks or is lagging?

Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Cintiq 27qhd - Pen Pressure Problem

Cintiq Companion, Cintiq Companion Hybrid, Cintiq Companion 2 and MobileStudio Pro
Posts: 1
Joined: Sat 23. Dec 2017, 09:29

Cintiq 27qhd - Pen Pressure Problem

Postby nagasechi » Sat 23. Dec 2017, 09:48

Hey Community,

I have some issues with my new Cintiq 27QHD.
It is about the pen pressure of the wacom. It is not fluently recognizing my pressure that I put on it with my pen.
I have 2 examples to show you. One in Photoshop the other one in Krita. So I guess it is not software related.


The first image is made in Photoshop. I just do some strokes and always at the end you can see that it is abruptly getting small and then disappears.
Also the swirls show you how it just stays "big" while i drew it and always put less pressure on the cintiq. But it then just suddenly recognizes like "oh the pressure is getting weaker" and then amost jumps to a medium big and then to small.. It is not smooth in any way and I really dont like it.

The second picture is from Krita and you can also see that it has some "Staircase" effect when drawing. Also at the end it suddenly jumps to a smaller pressure and therefore suddenly draws smaller.

I played with the pen pressure options of wacom but it didnt change anything exept the pressure i have to put on the screen for drawing bigger. But the "smooth" pressure recognition is still not noticeable.

My question now is if someone has similiar issues like that and maybe knows how to solve it .. or is this a normal thing wiht a cintiq?

greetings and thanks.

Return to “Pen Computers”