Wacom Customer Support page: https://support.wacom.com/

Cintiq Pro 24 - Fan Speed:
A firmware update was released that should allow you to adjust the fan speed. Please see: here

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: here

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Wacom Drivers:
December 2018: New driver released for Windows (6.3.32-3) and Mac (6.3.32-3). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Inkspace App Updates: http://forum.wacom.eu/viewtopic.php?f=9&t=1949#p5742

Google Chrome Why is Google Chrome not accepting clicks or is lagging?

Registration
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

VR on Wacom Cintiq Companion 2! (if you help me!)

Cintiq Companion, Cintiq Companion Hybrid, Cintiq Companion 2 and MobileStudio Pro
NextWorldVR
Posts: 1
Joined: Tue 6. Feb 2018, 11:51

VR on Wacom Cintiq Companion 2! (if you help me!)

Postby NextWorldVR » Tue 6. Feb 2018, 12:26

Hello, The IRIS 6100 graphics on the CC2 is DX12 compatible, I believe I can make Windows Mixed Reality work on the CC2! BUT I AM HAVING TROUBLE! I need 'Windows Fall Creator Update' to Install and it keeps error'ing out! The problem is my 'recovery partition' got messed up somehow (I only bought my CC2 then upgraded to Win 10, nothing unusual,..). MY QUESTION: i am a p.c. tech type guy, can i just plug ibn a keyboard, do a standard windows install (wiping the complete drive and redoing it fresh with win 10. Will that be ok on this device? HOW DO I THEN GET THE WACOM STUFF BACK? I don't care about Hybrid Mode or anything, just PEN and, BUTTONs, Etc... Could I perhaps put the WACOM Drivers all on a USB Stick first ? I sure appreciate any help, I will do a video if the VR Works and Upload it and UPDATE you guys here! PLEASE HELP, I NEED VR DISTRACTION FROM OUR DISASTROUS EMBARRASSING PRESIDENT!

Thank you.

wacom1
Posts: 898
Joined: Tue 29. Nov 2016, 09:46

Re: VR on Wacom Cintiq Companion 2! (if you help me!)

Postby wacom1 » Tue 6. Feb 2018, 14:02

I installed FCU on several different machines (not CC2) and the Update process isn't always smooth. If you look into the Update history, you may see some previous failed updates - and that can prevent newer updates. Finding the failed update and getting the manual installation .msu file from Microsoft, helped to fix this, then FCU update worked.

When you install fresh Windows, you can download the standard Wacom driver and it should work fine on CC2, though Windows may not automatically detect all component drivers.

(To reset the unit: power down, press VolumeUp+Down while switching on On, release when you see 'please wait'. That shows the blue troubleshooting screen. Go to torubleshooting -> Advanced -> Reset PC -> Delete Files . That should reinstall the original Windows 8 version.)


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