Wacom Customer Support page: https://support.wacom.com/

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: https://www.wacom.com/en-us/support?gui ... c301868667

Mac OS 10.14 Mojave Driver Update:
Upgrading to Mac OS 10.14 Mojave? A new driver has been released. Check the Wacom Desktop Center for the update notice. However, a new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here: https://www.wacom.com/en-us/support?gui ... d0e39c4946

Wacom Drivers:
September 2018: New drivers released version Driver 6.3.31-4 for Windows and Driver 6.3.31-4 for Mac OSX, with various bugfixes. Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Error Message: "<DNL> Lorem ipsum iunctus tabula haud diutius laboris. Est mortuus. Absentis. Kaput."
Please check: viewtopic.php?f=6&t=1888

Google Chrome - Clicking issues:
http://www.wacom.com/en-us/support?guid ... ListPage-1

Registration
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Creator update on MSP: Weird problems?

Cintiq Companion, Cintiq Companion Hybrid, Cintiq Companion 2 and MobileStudio Pro
tomatogoatee
Posts: 42
Joined: Wed 18. Jan 2017, 14:21

Creator update on MSP: Weird problems?

Postby tomatogoatee » Thu 8. Feb 2018, 19:06

Well, a couple of problems and some annoyances I hope to get help with.

First problem is the pen detection not working correctly in some apps. Primarily Chrome. If I try to move the Chrome window by dragging the title bar or close it using the X in the corner, the pen seems to choke out the system. Using a BT mouse works without issue; the window drags or closes on the first click. But using the pen, I keep getting this weird unresponsiveness. I should mention that other applications do not have this problem. (I can drag windows and close them just fine with the pen.)

Second problem seems to be battery performance. I have the power settings set identically for both A/C and battery in Windows, but whenever I'm using the tablet without the A/C adapter, I will get weird lag or general unresponsiveness in Photoshop. (For example, I'll hit ctrl-z to undo and it'll freeze until I minimize and restore the Photoshop window.) If I have it plugged in, I get none of these lags or freezes.

And the annoyances I'm facing are mostly with the Windows UI that I'm hoping someone has a solution for. Firstly, the new handwriting input bar. How do I get the old one back? The new one only accepts what I write when I hit the check THEN it automatically inserts a space. Kind of a PITA when I'm trying to name files. The second annoyance is with the photos app. Every time I bring the pen down to flip to the next picture, I get the drawing tool. No way to disable it in the program from what I've seen. (The only way I've been able to stop it is by disabling Windows Ink, but that breaks a LOT of other things.)

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