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MSP Main screen Blanks Out with external Monitor FIX

Cintiq Companion, Cintiq Companion Hybrid, Cintiq Companion 2 and MobileStudio Pro
PrielHackim
Posts: 12
Joined: Mon 13. Mar 2017, 22:03

MSP Main screen Blanks Out with external Monitor FIX

Postby PrielHackim » Fri 16. Feb 2018, 09:05

hey im usinng UNITEK Adapter who sepport 4k60hz and using HDMI 2 Cable (60hz) to Dell Monitor Ultra Sharp u24 and Problam Fixed

as far as I understand_ the Problem is the 60hz tanstmition-

i think that means that it is Not Possible to USE any connection throw VGA/ DVI at all With out experience blank screen.

My conclusion
This shows a lack of compatibility and misleading the consumer about the capabilities of the device -
You need to specify such incompatibilities in the technical specification.
I do not know of any other computer company that has similar problems or with usb C.
Also, I do not feel that we are being seriously treated by technical support

alanyeung
Posts: 2
Joined: Sun 18. Feb 2018, 19:00

Re: MSP Main screen Blanks Out with external Monitor FIX

Postby alanyeung » Sun 18. Feb 2018, 19:31

I submit the MSP 16 to HK Wacom Center

" I am Julia, the question about your "DTH-W1620H as a screen transfer to HDMI computer, the screen will flicker, single use is normal", has been confirmed by the engineer,
- Test the product hardware no problem, we are through the USB Type-C test can be directly connected to the external screen, because you use when the adapter is not Wacom original Wacom link, we can not ensure the effect of the adapter;
- We recommend that you receive the product after you connect the DTH-W1620H to your computer and set the extension mode to 2K. Then, the resolution of the extended screen is reduced to 2K, and then the test is normal. If the screen still flickers, please record Video and reply email for submission to engineer, thanks."

Why need the Wacom Link to connect the external screen.
Why set the extension mode to 2K?

MSP was a computer , not I-pad

If Wacom cannot settle this problem.
Please add this issue on the MSP spec.

dmeerpa
Posts: 13
Joined: Sat 21. Oct 2017, 15:09

Re: MSP Main screen Blanks Out with external Monitor FIX

Postby dmeerpa » Tue 27. Mar 2018, 10:43

PrielHackim wrote:hey im usinng UNITEK Adapter who sepport 4k60hz and using HDMI 2 Cable (60hz) to Dell Monitor Ultra Sharp u24 and Problam Fixed

as far as I understand_ the Problem is the 60hz tanstmition-

i think that means that it is Not Possible to USE any connection throw VGA/ DVI at all With out experience blank screen.

My conclusion
This shows a lack of compatibility and misleading the consumer about the capabilities of the device -
You need to specify such incompatibilities in the technical specification.
I do not know of any other computer company that has similar problems or with usb C.
Also, I do not feel that we are being seriously treated by technical support


It is a Intel driver problem.
Not the 60hz tanstmition, why
* Setting the display to 30Hz doesn't solve the issue
* using 2 adapters at the same time, everything is rock stable
* Using the generic Microsoft driver (witch is limited in functionality) is stable
* Using the oldest available driver it is stable after power-on (not after a reboot)

Conclusion is that there is certainly no hardware issue, so it coms to software. And playing with the IRIS GPU driver gives different results, so the issue is the driver.
I also found other brands that have the same issue. But they all have an INTEL integrated GPU using USB-C ports (like Apple, Dell, intel NUC). For some the issue was solved with a newer driver or a firmware upgrade. Unitil now not for our MSP's.
Maybe if Wacom finaly accepts it is not hardware related, and are pushing Intel for a solution. That would be te least they can do after we customers who payed thousends of €/$, and are frustrated when the screens black-outs multiple times a mintue.


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