Wacom Customer Support page: https://support.wacom.com/

Cintiq Pro 24 - Fan Speed:
A firmware update was released that should allow you to adjust the fan speed. Please see: here

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: here

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Wacom Drivers:
December 2018: New driver released for Windows (6.3.32-3) and Mac (6.3.32-3). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Inkspace App Updates: http://forum.wacom.eu/viewtopic.php?f=9&t=1949#p5742

Google Chrome Why is Google Chrome not accepting clicks or is lagging?

Please register our products on https://www.wacom.com/register
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MSP Unable to right-click using the pen?

Cintiq Companion, Cintiq Companion Hybrid, Cintiq Companion 2 and MobileStudio Pro
Posts: 45
Joined: Wed 18. Jan 2017, 14:21

MSP Unable to right-click using the pen?

Postby tomatogoatee » Mon 19. Feb 2018, 13:19

Alright, I'm really starting to get frustrated at this point. In Photoshop, Artrage, CSP, or Windows Explorer the right-click function works exactly as you would expect it. You get a context menu! However in Chrome, Firefox, Edge, or even IE, the right click simply does not work. On top of that, it freezes the normal left click you would get from just tapping the screen. I have to turn on my BT mouse just to regain control of the cursor.

I'm using Driver version 6.3.27-2 and I also just updated the pen firmware this morning thinking MAYBE one of those might have been the issue.

The touch input right-click also doesn't seem to work as expected in web browsers, either. If I long-press in a blank area or on highlighted text, I get the usual context menu. If I long-press on a link (to open in a new tab, for example) it simply registers as a single click, despite the little box appearing that signals a right-click. (Of course, the touch input might not be related to the pen issues I'm having.)

Posts: 898
Joined: Tue 29. Nov 2016, 09:46

Re: MSP Unable to right-click using the pen?

Postby wacom1 » Mon 26. Feb 2018, 15:41

Can you try to turn off 'use Windows Ink' in the driver and test again ? Some Windows Ink functions have been changed with the Windows Fall Creators Update.

Posts: 36
Joined: Mon 6. Mar 2017, 14:06

Re: MSP Unable to right-click using the pen?

Postby Bilboudo » Fri 2. Mar 2018, 09:30

If it could help, I had the same problem and for so I was forced to use a previous driver version (I found that worked fine the 6.3.24-5).

But with the last driver (6.3.28-3) solved this problem and now everything works fine. No more freezes by right clicking in browsers!
And so finally I can use those wonderful on screen commands with 28 slot grid. :-)

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