MSP 16 i7 - Overheating/GPU issues
Posted: Fri 6. Jan 2017, 09:56
Dear Wacom,
After leisurely testing my new MSP 16 over the holidays (screen and drawing experience is awesome) I finally traveled to the studio of a client abroad to do some actual work on it. The moment I started working with the MSP on a medium-size file in Photoshop (1920x1080, 20+ layers) it froze up. I figured this was probably a fluke so I tried again, but over the rest of the day it kept freezing up; screen is on but no input work, not the keyboard, pen, mouse or expressk-keys on the side. The weird thing is that in the beginning I could run everything I threw at it, Zbrush, Photoshop, 3DsMax and Clip Studio. Now it's pretty much unusable for work.
I noticed that part of the MSP felt really hot and that the fans don't really seem to pick-up speed when the load on the GPU and CPU increased. Things like rendering on the GPU with 3DsMax was no problem a week before but now the screen flickers and 3DsMax crashes before the MSP shows a BSOD. The more I tried to find the problem the more I was running into freezes that end up with a BSOD.
Here's a list of things I tried to fix it:
- I tried to restrict the CPU to 80% in the power option to see if that could remedy it. No luck.
- Installed the latest GPU driver for the Quadro M1000m. No luck.
- Installed the latest Wacom driver (release 04/01/2017). No luck
- Assigned only the Quadro card to run (so restricted the Intel GPU) with Photoshop and 3DsMax. No luck
- I tried to run a benchmark (3DMark), first it froze up the MSP. After letting the MSP cool down a bit I tried it again and managed to get 1FPS max in it before it crashed the MSP again.
I've got the MSP off of the table on a stand that allows a lot of airflow, none of the fans are blocked but still the MSP gets very hot in minutes of just running photoshop.
I've seen on reddit that more people have problems with BSODs, overheating, and crashes. Is there anyone here with the same problems? Is Wacom aware of these issues or do I have a faulty device?
Any help or advice would be very much appreciated as I'm think about returning it.
PS: During my travels I kept it in my hand luggage, in a padded sleeve surrounded my clothes to protect it even more. There were no drops or hard bumps since I have it.)
After leisurely testing my new MSP 16 over the holidays (screen and drawing experience is awesome) I finally traveled to the studio of a client abroad to do some actual work on it. The moment I started working with the MSP on a medium-size file in Photoshop (1920x1080, 20+ layers) it froze up. I figured this was probably a fluke so I tried again, but over the rest of the day it kept freezing up; screen is on but no input work, not the keyboard, pen, mouse or expressk-keys on the side. The weird thing is that in the beginning I could run everything I threw at it, Zbrush, Photoshop, 3DsMax and Clip Studio. Now it's pretty much unusable for work.
I noticed that part of the MSP felt really hot and that the fans don't really seem to pick-up speed when the load on the GPU and CPU increased. Things like rendering on the GPU with 3DsMax was no problem a week before but now the screen flickers and 3DsMax crashes before the MSP shows a BSOD. The more I tried to find the problem the more I was running into freezes that end up with a BSOD.
Here's a list of things I tried to fix it:
- I tried to restrict the CPU to 80% in the power option to see if that could remedy it. No luck.
- Installed the latest GPU driver for the Quadro M1000m. No luck.
- Installed the latest Wacom driver (release 04/01/2017). No luck
- Assigned only the Quadro card to run (so restricted the Intel GPU) with Photoshop and 3DsMax. No luck
- I tried to run a benchmark (3DMark), first it froze up the MSP. After letting the MSP cool down a bit I tried it again and managed to get 1FPS max in it before it crashed the MSP again.
I've got the MSP off of the table on a stand that allows a lot of airflow, none of the fans are blocked but still the MSP gets very hot in minutes of just running photoshop.
I've seen on reddit that more people have problems with BSODs, overheating, and crashes. Is there anyone here with the same problems? Is Wacom aware of these issues or do I have a faulty device?
Any help or advice would be very much appreciated as I'm think about returning it.
PS: During my travels I kept it in my hand luggage, in a padded sleeve surrounded my clothes to protect it even more. There were no drops or hard bumps since I have it.)