Wacom Customer Support page: https://support.wacom.com/

Cintiq Pro 24 - Fan Speed:
A firmware update was released that should allow you to adjust the fan speed. Please see: here

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: here

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Wacom Drivers:
December 2018: New driver released for Windows (6.3.32-3) and Mac (6.3.32-3). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Inkspace App Updates: http://forum.wacom.eu/viewtopic.php?f=9&t=1949#p5742

Google Chrome Why is Google Chrome not accepting clicks or is lagging?

Registration
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

MobileStudio Pro 16 - Profile 5 usb-c Power Cord Extension?

Cintiq Companion, Cintiq Companion Hybrid, Cintiq Companion 2 and MobileStudio Pro
Scifyer
Posts: 1
Joined: Sat 17. Mar 2018, 11:33

MobileStudio Pro 16 - Profile 5 usb-c Power Cord Extension?

Postby Scifyer » Sat 17. Mar 2018, 11:38

Can I ask your opinion/ideas? I need a Profile 5 usb-c extension cable [Profile 5 usb-c = 5V,2A/12V,5A/20V,5A, max 100W], and was wondering if you can refer me to one.

I only care for Power Supply reliability (to Wacom MobileStudio Pro) as its charging cable is Profile 5 usb-c 100W extension -- data speed isn't important, just using it for power. The cable it comes with the MobileStudio is attached to the power brick, but is a bit short. I need to extend it, and still supply the 100W Profile 5. Possibly I could adapt a regular Profile 5 usb-c cable, instead of using an Extension cable.. but then the question is, will the Adapter be Profile 5 as well? Please help.

Thank you for any ideas!

(It must extend on the usb-c side, not the wall-socket side -- the issue is the brick hangs, because of the location and the usb-c attached is too short, hence the need for an extension. But the "Profile 5" usb-c is incredibly important detail for the 100W power.)

Please help!

Return to “Pen Computers”