Wacom Customer Support page: https://support.wacom.com/

Cintiq Pro 24 - Fan Speed:
A firmware update was released that should allow you to adjust the fan speed. Please see: here

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: here

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Wacom Drivers:
December 2018: New driver released for Windows (6.3.32-3) and Mac (6.3.32-3). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Inkspace App Updates: http://forum.wacom.eu/viewtopic.php?f=9&t=1949#p5742

Google Chrome Why is Google Chrome not accepting clicks or is lagging?

Registration
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Wacom Driver Troubleshooting

Cintiq Companion, Cintiq Companion Hybrid, Cintiq Companion 2 and MobileStudio Pro
wacom4
Posts: 143
Joined: Tue 29. Nov 2016, 09:49

Wacom Driver Troubleshooting

Postby wacom4 » Thu 22. Mar 2018, 13:56

What do the messages from the Wacom Driver mean?
And what can be done to fix the issues?

The Tablet Driver Is Stopped
http://www.wacom.com/en-gb/support?guid ... c68cb2a59d

The Tablet Driver Is Not Running
http://www.wacom.com/en-gb/support?guid ... 72977e5cf8

The Tablet Driver Is Not Responding
http://www.wacom.com/en-gb/support?guid ... 0b2afe9bed

Your device is not responding
http://www.wacom.com/en-gb/support?guid ... 0fcf10d86d

There is a problem with your tablet driver
http://www.wacom.com/en-gb/support?guid ... 4070d336bb

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