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MSP 13 - Hardware defect?

Cintiq Companion, Cintiq Companion Hybrid, Cintiq Companion 2 and MobileStudio Pro
rirawin
Posts: 4
Joined: Tue 17. Apr 2018, 12:32

MSP 13 - Hardware defect?

Postby rirawin » Tue 17. Apr 2018, 12:34

Hope you guys can help. I bought a used MSP 13. Not sure if this is a problem but upon resetting to a fresh state. The Wacom pen when touching the screen functions as if I'm holding down the left click on a mouse and drag and selecting. Haven't updated the drivers yet but is this a common thing to happen to MSP owners?

wacom1
Posts: 897
Joined: Tue 29. Nov 2016, 09:46

Re: MSP 13 - Hardware defect?

Postby wacom1 » Tue 17. Apr 2018, 13:55

First go to Wacom Desktop Center -> Backup settings -> reset settings. Open tablet properties -> About -> diagnose and check pen pressure. This should be close to zero before touching the surface. Pressure should go up when touching the screen and it should work as left mouseclick when pressure is above a certain clickpressure threshold. That would be normal.

rirawin
Posts: 4
Joined: Tue 17. Apr 2018, 12:32

Re: MSP 13 - Hardware defect?

Postby rirawin » Tue 17. Apr 2018, 13:57

Thanks, I shall do this. However, updating the drivers solved the issue but when I reset it again to a fresh install the problem comes back. Is this something wrong with my tablet?

Also I'm based in Europe is warranty 3 years?

rirawin
Posts: 4
Joined: Tue 17. Apr 2018, 12:32

Re: MSP 13 - Hardware defect?

Postby rirawin » Tue 17. Apr 2018, 18:58

wacom1 wrote:First go to Wacom Desktop Center -> Backup settings -> reset settings. Open tablet properties -> About -> diagnose and check pen pressure. This should be close to zero before touching the surface. Pressure should go up when touching the screen and it should work as left mouseclick when pressure is above a certain clickpressure threshold. That would be normal.

Hi

It is zero, what can I do please as this seems strange.

rirawin
Posts: 4
Joined: Tue 17. Apr 2018, 12:32

Re: MSP 13 - Hardware defect?

Postby rirawin » Thu 19. Apr 2018, 12:54

anyone?

wacom1
Posts: 897
Joined: Tue 29. Nov 2016, 09:46

Re: MSP 13 - Hardware defect?

Postby wacom1 » Sun 22. Apr 2018, 13:44

Pressure should be zero (or close) if the pentip is not touching the tablet surface. Then you should see pen coordinates, but zero pressure. When the pentip or eraser touches the screen, pressure should increase. If there is no reaction to pentip, test with eraser end. If both are not detected or not showing pressure, something is wrong with the hardware or software.


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