Wacom Customer Support page: https://support.wacom.com/

Cintiq Pro 24 - Fan Speed:
A firmware update was released that should allow you to adjust the fan speed. Please see: here

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: here

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Wacom Drivers:
December 2018: New driver released for Windows (6.3.32-3) and Mac (6.3.32-3). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Inkspace App Updates: http://forum.wacom.eu/viewtopic.php?f=9&t=1949#p5742

Google Chrome Why is Google Chrome not accepting clicks or is lagging?

Registration
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Comapnion 2 disconnects from hybrid mode everyday around 10pm

Cintiq Companion, Cintiq Companion Hybrid, Cintiq Companion 2 and MobileStudio Pro
wacom1
Posts: 898
Joined: Tue 29. Nov 2016, 09:46

Re: Comapnion 2 disconnects from hybrid mode everyday around 10pm

Postby wacom1 » Wed 20. Jun 2018, 14:45

I don't know if it makes a difference, but there is a new BIOS firmware update out now for the Companion 2 (through Wacom Desktop Center). I suggest to try that.

animaliok
Posts: 11
Joined: Wed 9. May 2018, 20:11

Re: Comapnion 2 disconnects from hybrid mode everyday around 10pm

Postby animaliok » Tue 26. Jun 2018, 16:14

Thanks a lot, I will try this !
for a few days it bugged just slightly but now the screen flickers in black, unlike before where it was just turning off, now there is no fan going at full speed but just the screen turning on and off frantically.

animaliok
Posts: 11
Joined: Wed 9. May 2018, 20:11

Re: Comapnion 2 disconnects from hybrid mode everyday around 10pm

Postby animaliok » Sat 28. Jul 2018, 13:35

Just as an update, the bios update solved the issue that the companion needed to be manually put to sleep to switch to hybrid mode, now when the cable is connected the switch is automatic.
every day between 6pm and 6:30pm there is still some hardly noticeable events, like a light click and the fan speeding up, but only 5-10% of the time the tablet goes berzerk and turn off while fan max speeds.

animaliok
Posts: 11
Joined: Wed 9. May 2018, 20:11

Re: Comapnion 2 disconnects from hybrid mode everyday around 10pm

Postby animaliok » Sat 28. Jul 2018, 16:33

Ok so posting another update today, at 6:08pm, it did the full disconnection, twice, for the first time, so once I reconnected the companion with the hybrid cable, a few seconds later the screen went black a second time (heavy click sound + fan max speed as usual with the black screen)
so it might getting worse after having been better the last months.

animaliok
Posts: 11
Joined: Wed 9. May 2018, 20:11

Re: Comapnion 2 disconnects from hybrid mode everyday around 10pm

Postby animaliok » Thu 4. Oct 2018, 16:51

Still losing time and work every day because of this issue, re-installed windows and the hybrid mode doesn't launch by itself again, need to be put to sleep manually.

animaliok
Posts: 11
Joined: Wed 9. May 2018, 20:11

Re: Comapnion 2 disconnects from hybrid mode everyday around 10pm

Postby animaliok » Sun 2. Dec 2018, 23:01

..no idea why but I think after 1 year and a half it stopped disconnecting everyday at 6pm. just disconnects sometimes on reconnection if the cable was connected with a certain timing like while it was turning on or something.


Return to “Pen Computers”