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Pan/Scroll Cursor stuck. Mouse not moving until release.

Cintiq Companion, Cintiq Companion Hybrid, Cintiq Companion 2 and MobileStudio Pro
thegamekid93
Posts: 1
Joined: Thu 24. May 2018, 17:55

Pan/Scroll Cursor stuck. Mouse not moving until release.

Postby thegamekid93 » Thu 24. May 2018, 18:16

I have one of my pen buttons set to Pan/Scroll when I hold it the cursor does not move as I move the pen. until I release the button.

Its system wide.
I am on MAC OS and the problem occurs both on INTUOS and CINTIQ models.


please help. I signed up to get support.

wacom1
Posts: 898
Joined: Tue 29. Nov 2016, 09:46

Re: Pan/Scroll Cursor stuck. Mouse not moving until release.

Postby wacom1 » Sat 26. May 2018, 07:38

The function of 'pan/scroll' is moving the current document under the pen instead of moving the pointer. If you don't want that, configure the button for other scroll settings depending on the application.

chadwoody1
Posts: 2
Joined: Mon 30. Jul 2018, 18:45

Re: Pan/Scroll Cursor stuck. Mouse not moving until release.

Postby chadwoody1 » Mon 30. Jul 2018, 20:09

wacom1

I've used a previous Intuos Pro for 3 years and just purchased the newer one with a job change. I'm having the same issue, where the cursor doesn't follow the pan/scroll motion up or down. It's super annoying and none of the old drivers seem to be compatible with the new one. The pan/scroll mechanism works just not as good.

wacom1
Posts: 898
Joined: Tue 29. Nov 2016, 09:46

Re: Pan/Scroll Cursor stuck. Mouse not moving until release.

Postby wacom1 » Tue 31. Jul 2018, 11:03

The pointer should not move while scrolling with the new variable scroll function. Only the dcoument should move. - If you want different behaviour, use the other scroll function in the driver.

chadwoody1
Posts: 2
Joined: Mon 30. Jul 2018, 18:45

Re: Pan/Scroll Cursor stuck. Mouse not moving until release.

Postby chadwoody1 » Thu 9. Aug 2018, 14:14

wacom 1

Not sure if your scroll or pan scroll operate any differently with the current driver. If it does can you shed some specific details on that difference? I'm aware of what the pan scroll currently does, but I'm curious as to what the new "variable scroll function" adds or takes away. Across the board, the cursor jumps in position after you've completed the pan/scroll to where the cursor actually is in on the mapped tablet. Just trying to wrap my head around why the user experience with this function is so different and not user friendly.

wacom3
Posts: 5
Joined: Tue 29. Nov 2016, 09:48

Re: Pan/Scroll Cursor stuck. Mouse not moving until release.

Postby wacom3 » Mon 27. Aug 2018, 11:11

For some users, the function has a lot of benefits that others might not see, especially users who already owned a tablet. Please simply change the settings.

regulus
Posts: 1
Joined: Tue 18. Sep 2018, 15:08

Re: Pan/Scroll Cursor stuck. Mouse not moving until release.

Postby regulus » Tue 18. Sep 2018, 15:24

Hi Wacom, I just purchased a second tablet because and updated my driver and now I have the same problem.

When I pan/scroll the cursor freezes and once I let go, the cursor shoots to a different point on the screen. I thought I could ignore this but its super annoying after working with this for two weeks now.

The location of the Pen on the tablet represents the location of the cursor on the screen. When you freeze the cursor when I'm moving the pen, you break the feedback loop of where-ever the pen is, my cursor is. The cursor updating and shooting into the location also a distracting flicker.

Wacom 1, as per your suggestion, I switched to the "scroll only setting" but it does the same behavior. I also noticed that for some reason scrolling is much slower on that setting with my smaller table (even when the slider is set to fast)

Wacom 3, I understand that this might have benefits for other users and its good you implemented this feature for them. However, this should be a setting instead of permanent change.

A solution, could you implement a switch for this in the settings?

Thanks in advance,

Regulus


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