Wacom Customer Support page: https://support.wacom.com/

Cintiq Pro 24 - Fan Speed:
A firmware update was released that should allow you to adjust the fan speed. Please see: here

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: here

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Wacom Drivers:
December 2018: New driver released for Windows (6.3.32-3) and Mac (6.3.32-3). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Inkspace App Updates: http://forum.wacom.eu/viewtopic.php?f=9&t=1949#p5742

Google Chrome Why is Google Chrome not accepting clicks or is lagging?

Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

MSP 13` connect with Cintiq 22HD

Cintiq Companion, Cintiq Companion Hybrid, Cintiq Companion 2 and MobileStudio Pro
Posts: 2
Joined: Mon 28. May 2018, 10:49

MSP 13` connect with Cintiq 22HD

Postby almeise » Mon 28. May 2018, 11:02

I am trying to connect a Mobile Studio Pro with a Cintiq 22HD (via Wacom Link), but the Cintiq is saying "No signal, going to sleep".
When I press its information button, the information is appearing at the MSP, so there must be a connection, but I don´t know how to get the image on the Cintiq.
What can I do?
kind regards,

Posts: 898
Joined: Tue 29. Nov 2016, 09:46

Re: MSP 13` connect with Cintiq 22HD

Postby wacom1 » Mon 28. May 2018, 17:32

Open Windows display settings and make sure the second display is shown and activated.

Posts: 2
Joined: Mon 28. May 2018, 10:49

Re: MSP 13` connect with Cintiq 22HD

Postby almeise » Tue 29. May 2018, 19:36

I tried that, but the second display is not shown, i can´t activate it. Are there any other options?

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