Wacom Customer Support page: https://support.wacom.com/

Wacom Product Resources - Drivers, Manuals, Warranty Information & Others

Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

New Operating System releases:
macOS 12 ("Monterey") support: Is there a driver for macOS 12 Monterey?
Windows 11 support: Is there a driver for Windows 11?

Issues with MS Edge browser:
When MS Edge is updated to version 94 and then opened and interacted with a Pen display the computer will crash and give the “Blue screen of death.”
This is NOT a Wacom driver issue, it has been reported from other devices using Windows Ink as well.
Disabling Windows Ink in Windows will resolve the issue.

See https://support.wacom.com/hc/en-us/arti ... -can-I-do-

Driver release November 16.3.18-5

Cintiq Companion, Cintiq Companion Hybrid, Cintiq Companion 2 and MobileStudio Pro
Posts: 2
Joined: Sat 10. Dec 2016, 22:06

Driver release November 16.3.18-5

Postby kbittell » Sat 10. Dec 2016, 22:37

Wacom's newest drivers have problems with pen and touch control interacting. Especially noticeable with Abode Illustrator. Simultaneous contact of the pen and touch with the screen causes loss of control and the screen flashing and jumping randomly. I find the workaround of disabling touch to be unacceptable.
Wacom support told me the new drivers were set up this way to support new products and software designed for simultaneous use of touch and pen. Support also agreed they may not have given adequate consideration to current products and tools. And suggested these issues may be addressed in the next drive release.
Are there other users adversely affected by this release that would care to comment on this issue?

Posts: 897
Joined: Tue 29. Nov 2016, 09:46

Re: Driver release November 16.3.18-5

Postby wacom1 » Mon 12. Dec 2016, 07:39

As far as I know, the problem does not show, if you are using an older version of Illustrator, or OSX 10.11, or Wacom driver 6.3.15, but happens if you have newer versions for OSX and Illustrator and tablet driver. Of course we are looking to fix this.

Posts: 2
Joined: Sat 10. Dec 2016, 22:06

Re: Driver release November 16.3.18-5

Postby kbittell » Wed 14. Dec 2016, 02:20

Wacom released a new driver yesterday, 6.3.19-3, that has corrected the issues identified in my original post. Thank You Wacom

Return to “Pen Computers”