Hurricane Florence Alert:
A rather large hurricane is set to hit the East Coast of the United States at the end of this week. Because of its size and threat to life & property there have already been significant evacuations in the areas expected to be hit worst. Hopefully things do not turn out as bad, but we will probably see shipping delays to and from that area (our North America distribution center is in Memphis, TN, close to the area).
If you are in the US region and you order something during this period, please see check https://www.ups.com/us/en/service-alerts.page?id=alert1 for possible alerts.

Wacom Drivers:
June 2018: New drivers released version 6.3.30-6 for Win and 6.3.30-2 for Mac, with various bugfixes. Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

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Registration
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CAUTION: DO not update your Cintiq Companion 2!!!

Cintiq Companion, Cintiq Companion Hybrid, Cintiq Companion 2 and MobileStudio Pro
Sesamme
Posts: 8
Joined: Thu 9. Nov 2017, 08:47

CAUTION: DO not update your Cintiq Companion 2!!!

Postby Sesamme » Wed 4. Jul 2018, 18:00

Cintiq Companion 2, Windows 10.
I think it was due to my stupidly curious nature of a trouble-seeker, that I have decided today, right on the day of the final deadline, to click Update BIOS that Wacom Desktop center has offered, which followed by Windows update, which in turn has caused all my Adobe apps to stop working!
When I tried to run anything - any Adobe App, I got an error: "c:windows\system32\msvcp140.dll is either not designed to run on windows or it contains an error. error status 0xc000012f "- the number in the .DLL file name varied from app to app.
Searching the web didn't give much results. I found a lot of people with similar trouble, but for different apps. After a stressful day of trying, I finally resolved the issue by completely uninstalling all the Microsoft Visual C++ redistributables, and all the Adobe apps, and then reinstalling and updating Windows again. It seems to work now.
So I created this thread to possibly warn some users like me, who like to wake the dragon when it sleeps. Be careful updating!

Aleksy
Posts: 3
Joined: Tue 15. May 2018, 20:13

Re: CAUTION: DO not update your Cintiq Companion 2!!!

Postby Aleksy » Sun 8. Jul 2018, 15:40

I can't find any information about what this bios update do exactly.
In some Israel article I found that this update fix INTEL core issues,
but after that - companion 2 performance will slow down
Do you felt difference?

PrielHackim
Posts: 17
Joined: Mon 13. Mar 2017, 22:03

Re: CAUTION: DO not update your Cintiq Companion 2!!!

Postby PrielHackim » Wed 11. Jul 2018, 09:10

can hard resrt help reset the bios (factory reset?)

Sesamme
Posts: 8
Joined: Thu 9. Nov 2017, 08:47

Re: CAUTION: DO not update your Cintiq Companion 2!!!

Postby Sesamme » Thu 9. Aug 2018, 23:13

PrielHackim wrote:can hard resrt help reset the bios (factory reset?)

Hi, sorry for late reply.
Sorry, I will not play around with it any more I think, as long as everything is working more or less...


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