Wacom Customer Support page: https://support.wacom.com/

Cintiq Pro 24 - Fan Speed:
A firmware update was released that should allow you to adjust the fan speed. Please see: here

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: here

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Wacom Drivers:
December 2018: New driver released for Windows (6.3.32-3) and Mac (6.3.32-3). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Inkspace App Updates: http://forum.wacom.eu/viewtopic.php?f=9&t=1949#p5742

Google Chrome Why is Google Chrome not accepting clicks or is lagging?

Registration
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

cintiq companion 1 wont connect to external monitor

Cintiq Companion, Cintiq Companion Hybrid, Cintiq Companion 2 and MobileStudio Pro
morsoe
Posts: 2
Joined: Sat 14. Jul 2018, 16:48

cintiq companion 1 wont connect to external monitor

Postby morsoe » Sat 14. Jul 2018, 16:54

hey guys, I've tried to connect my companion 1st gen to an external monitor through various methods like mini display to hdmi to dvi to vga , using 3 different wires the 1st being a box with various outlet eg vga, hdmi etc and the second just to hdmi and today out to dvi but its not working, I don't know if i need to update or anything, could anyone help? I'd much appreciate it!!

wacom1
Posts: 898
Joined: Tue 29. Nov 2016, 09:46

Re: cintiq companion 1 wont connect to external monitor

Postby wacom1 » Tue 17. Jul 2018, 09:45

The unit doesn't support HDMI, but a mini-displayport monitor connection should be fine. When such a monitor is connected, it should be shown in the Windows display settings - and you may have to activate it in 'extended desktop mode'.

morsoe
Posts: 2
Joined: Sat 14. Jul 2018, 16:48

Re: cintiq companion 1 wont connect to external monitor

Postby morsoe » Fri 27. Jul 2018, 17:07

hey,

thank you for the reply! I've also tried a mini display port to dvi and it still doesn't work, it was this one that i tried

https://www.amazon.co.uk/gp/product/B00 ... UTF8&psc=1

any more help really appreciated!

DotPetMUC
Posts: 3
Joined: Thu 12. Jan 2017, 19:50

Re: cintiq companion 1 wont connect to external monitor

Postby DotPetMUC » Wed 1. Aug 2018, 15:36

In April we had the same problems with my CC 1:
    We tried four different cables on the display port, which all worked fine with a laptop.
    We called WACOM Support team and ended up with nothing.
    Finally we had to use an IPad pro for the presentation.
I have never used the display port before so I have no idea if it ever worked.


Return to “Pen Computers”