Wacom Customer Support page: https://support.wacom.com/

Cintiq Pro 24 - Fan Speed:
A firmware update was released that should allow you to adjust the fan speed. Please see: here

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: here

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Wacom Drivers:
December 2018: New driver released for Windows (6.3.32-3) and Mac (6.3.32-3). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Inkspace App Updates: http://forum.wacom.eu/viewtopic.php?f=9&t=1949#p5742

Google Chrome Why is Google Chrome not accepting clicks or is lagging?

Registration
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Make RealSense camera work?

Cintiq Companion, Cintiq Companion Hybrid, Cintiq Companion 2 and MobileStudio Pro
WhichwayJanus
Posts: 2
Joined: Sat 14. Jul 2018, 16:16

Make RealSense camera work?

Postby WhichwayJanus » Sat 14. Jul 2018, 17:04

My MobileStudio Pro keeps bugging me about calibrating the RealSense camera on the back of the device, but when I launch the calibrator it fails with an Invalid Argument error. Is there any way to fix this? Is there any way to use the back camera without signing up for a very expensive 3D scanning program? Thanks.

wacom1
Posts: 898
Joined: Tue 29. Nov 2016, 09:46

Re: Make RealSense camera work?

Postby wacom1 » Tue 17. Jul 2018, 09:42

The camera should work fine normally without calibration, but if you need this: the error shows in the combination of Windows Fall Creators Update (and later) and is an error in the Intel software. You would need either a newer Intel software for Intels RealSense camera or revert to an earlier version of Windows10. (Not sure, if there is now an updated Intel driver for this issue.)

WhichwayJanus
Posts: 2
Joined: Sat 14. Jul 2018, 16:16

Re: Make RealSense camera work?

Postby WhichwayJanus » Tue 17. Jul 2018, 17:54

Thanks. I now have it working as an ordinary camera, which is good enough for me.

sabillano
Posts: 3
Joined: Fri 31. Aug 2018, 11:18

Re: Make RealSense camera work?

Postby sabillano » Fri 31. Aug 2018, 11:21

I am interested in this issue. What can be done? since I bought the MSP13" with the 3D camera I want to use it. But I can't since Aprils 2017 Windows update.


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