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All Wacom settings lost after driver crash

Cintiq Companion, Cintiq Companion Hybrid, Cintiq Companion 2 and MobileStudio Pro
Sesamme
Posts: 8
Joined: Thu 9. Nov 2017, 08:47

All Wacom settings lost after driver crash

Postby Sesamme » Thu 9. Aug 2018, 23:24

(Wacom Cintiq Companion 2, Windows 10)
Today my Wacom driver crashed, and after I restarted, all my settings were gone.
Surprisingly, I couldn't restore them from the Wacom Cloud, because they were not there, although I know for sure I did back them up before. This is absolutely ridiculous Wacom! Unfortunately I didn't make the offline backup file because I am on this Cintiq Companion recently, and frankly, I trusted the cloud backup....
Is there any way to pull those settings from some hidden system folder?

wacom4
Posts: 125
Joined: Tue 29. Nov 2016, 09:49

Re: All Wacom settings lost after driver crash

Postby wacom4 » Fri 17. Aug 2018, 09:38

surely a case where we need direct contact: http://www.wacom.com/support/contact-support


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