Wacom Customer Support page: https://support.wacom.com/

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: https://www.wacom.com/en-us/support?gui ... c301868667

Mac OS 10.14 Mojave Driver Update:
Upgrading to Mac OS 10.14 Mojave? A new driver has been released. Check the Wacom Desktop Center for the update notice. However, a new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Wacom Drivers:
November 2018: New driver released for Mac (Driver 6.3.31-5) with various bugfixes. Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Error Message: "<DNL> Lorem ipsum iunctus tabula haud diutius laboris. Est mortuus. Absentis. Kaput."
Please check: viewtopic.php?f=6&t=1888

Inkspace App Updates: http://forum.wacom.eu/viewtopic.php?f=9&t=1949#p5742

Google Chrome - Clicking issues:
http://www.wacom.com/en-us/support?guid ... ListPage-1

Registration
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?:https://www.wacom.com/en-us/support?guideTitle=How-do-I-register-my-Wacom-device%2525253F&guideId=4244ade8-634a-433c-88b4-31d83e63226c

Cintiq Companion 1 automatically shutting down

Cintiq Companion, Cintiq Companion Hybrid, Cintiq Companion 2 and MobileStudio Pro
PawnRenegade
Posts: 1
Joined: Mon 13. Aug 2018, 16:15

Cintiq Companion 1 automatically shutting down

Postby PawnRenegade » Mon 13. Aug 2018, 16:22

Hey all, as the title says, my Companion (that I've been using for a couple of years) has recently been shutting down of its own accord. About 30 minutes to three hours of use, and more recently it's been shutting down only a few minutes after start up, and not even finishing the start up process when it's not plugged in.

Is there anything anyone can recommend me doing, as I cannot currently afford to replace it.

wacom4
Posts: 143
Joined: Tue 29. Nov 2016, 09:49

Re: Cintiq Companion 1 automatically shutting down

Postby wacom4 » Fri 17. Aug 2018, 09:35

Does this happen only on battery?
Or plugged in as well?
Is the device hot?

I recommend to contact us on http://www.wacom.com/support/contact-support


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