Wacom Customer Support page: https://support.wacom.com/

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: https://www.wacom.com/en-us/support?gui ... c301868667

Mac OS 10.14 Mojave Driver Update:
Upgrading to Mac OS 10.14 Mojave? A new driver has been released. Check the Wacom Desktop Center for the update notice. However, a new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Wacom Drivers:
November 2018: New driver released for Mac (Driver 6.3.31-5) with various bugfixes. Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Error Message: "<DNL> Lorem ipsum iunctus tabula haud diutius laboris. Est mortuus. Absentis. Kaput."
Please check: viewtopic.php?f=6&t=1888

Inkspace App Updates: http://forum.wacom.eu/viewtopic.php?f=9&t=1949#p5742

Google Chrome - Clicking issues:
http://www.wacom.com/en-us/support?guid ... ListPage-1

Please register our products on https://www.wacom.com/register
How do I register my Wacom device?:https://www.wacom.com/en-us/support?guideTitle=How-do-I-register-my-Wacom-device%2525253F&guideId=4244ade8-634a-433c-88b4-31d83e63226c

Wacom Color Manager with Mobilestudio Pro (16)

Cintiq Companion, Cintiq Companion Hybrid, Cintiq Companion 2 and MobileStudio Pro
Posts: 3
Joined: Tue 14. Aug 2018, 09:08

Wacom Color Manager with Mobilestudio Pro (16)

Postby JanvBNetherlands » Tue 14. Aug 2018, 09:26

Does anyone use the Wacom Color Manager to color calibrate / profile the Mobilestudio Pro (16)?
Any problems with it?

My new Wacom hardware calibrater itself does work, and the Wacom software, the newest version 1.4 can connect with the Mobilestudio's own display, but I think it cannot read the, with the screen stored, values. The software reports in the measurement part: ' failed to connect, a matching display was found but could not be opened. The solution there stated, do not work here: 1. retry, 2. close Wacom OSD, 3. restart.

I tried a lot: reinstalling the program, restarts, updating both Nvidia drivers from Nvidia's website, even installing older drivers. Makes no difference at all, same message.

Installing the oldest software, version 1.0 does work more or less, the program sees the display and I can calibrate it, but without the DAC = Automatic Display Control, and only with all screen controls unchecked. I don't know how good such a color calibration really is. And with this software on the mobilestudio pro you have to read the screen with a loupe, even if it is on 350-500%.

I found a version 1.3 Wacom software and this gets the screen more or less connected, also not working with the DAC and it just does not calibrate right, gives a totally green or totally purple screen, so something goes very wrong.

I have nothing connected to the mobilestudio, only the Wacom hardware calibrater. Have the latest Windows 10 update and all drivers, BIOS and firmware updated.

I had the screen profiled before with an old calibrater, the Spider2 express and this works, but I understand from their website that is a too old hardware/software for this new screen, so I removed the software and ICC profile and bought the Wacom Color Manager, which should give, acording to Wacom information, the best possible calibration. I need a calibrated display for inspecting the file before printing on the Canon ipf6400. I do digital graphic art and a some photography.

I contacted Wacom with the chat function and the contacting person couldn't solve it and will consult her team and email me. No respons yet.

Nothing to be found on the internet yet about calibrating the Mobilestudio with Wacom Color Manager.

So does anyone have any idea?

Posts: 143
Joined: Tue 29. Nov 2016, 09:49

Re: Wacom Color Manager with Mobilestudio Pro (16)

Postby wacom4 » Wed 22. Aug 2018, 09:21

We are working on a version of Color Manager which supports MobileStudio Pro.
This software is to be expected in the October / November 2018 timeframe.

Posts: 3
Joined: Tue 14. Aug 2018, 09:08

Re: Wacom Color Manager with Mobilestudio Pro (16)

Postby JanvBNetherlands » Wed 22. Aug 2018, 09:25

Well that is good news. Thanks for the reply.

Return to “Pen Computers”