Wacom Customer Support page: https://support.wacom.com/

Pen not working after Mac OSX update June 2019:
http://forum.wacom.eu/viewtopic.php?f=11&t=4011

Why is the cursor on Windows a white dot or crosshairs?
http://forum.wacom.eu/viewtopic.php?f=11&t=4013#p8912

Wacom Drivers:
Latest driver released for Windows (6.3.35-3) and Mac (6.3.35-2). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Mac OS 10.15 Catalina Beta:
https://www.wacom.com/en-us/support?guideId=015-916

Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Drawing software:
If you wondering which software to choose, check the trial versions below:

Wacom Color Manager with Mobilestudio Pro (16)

Cintiq Companion, Cintiq Companion Hybrid, Cintiq Companion 2 and MobileStudio Pro
JanvBNetherlands
Posts: 14
Joined: Tue 14. Aug 2018, 09:08

Re: Wacom Color Manager with Mobilestudio Pro (16)

Postby JanvBNetherlands » Tue 5. Mar 2019, 11:29

You write about version 1.5.1 of the Wacom Color Manager software. Can't find that with google. The newest on Wacoms website is version 1.3.1 .
That one is not working with the Wacom Mobile studio 16. Wacom confirmed this and they say they are working on an updated version and in the testing fase. Still no end result yet.

gammarART
Posts: 7
Joined: Sat 2. Mar 2019, 12:01

Re: Wacom Color Manager with Mobilestudio Pro (16)

Postby gammarART » Tue 5. Mar 2019, 11:33

Right, but when you installed the 1.3.1 and start the software it will offer you the update for 1.5.1.
But even with the latest version I can't calibrate in "native" gamut.

gammarART
Posts: 7
Joined: Sat 2. Mar 2019, 12:01

Re: Wacom Color Manager with Mobilestudio Pro (16)

Postby gammarART » Tue 5. Mar 2019, 11:38

Image

JanvBNetherlands
Posts: 14
Joined: Tue 14. Aug 2018, 09:08

Re: Wacom Color Manager with Mobilestudio Pro (16)

Postby JanvBNetherlands » Tue 5. Mar 2019, 12:00

Thank you, didn't know the new version was there already. I downloaded this one and are trying to calibrate in native and luminance 100. Will report back when ready.

JanvBNetherlands
Posts: 14
Joined: Tue 14. Aug 2018, 09:08

Re: Wacom Color Manager with Mobilestudio Pro (16)

Postby JanvBNetherlands » Tue 5. Mar 2019, 12:05

OK, I tried calibrating in native and get the same error message: error sending the color matrix to the dispay / error communicating with the display. This is the same problem as in version 1.3.1 . Still bugs in the software I presume.
Now I will try calibrating in adobe RGB.

JanvBNetherlands
Posts: 14
Joined: Tue 14. Aug 2018, 09:08

Re: Wacom Color Manager with Mobilestudio Pro (16)

Postby JanvBNetherlands » Tue 5. Mar 2019, 12:53

Tried calibration with adobeRGB, luminance 100 and got a horrible green screen, not any color that is right.
What is happening with this software, it is almost the same errors as with version 1.3.1. Wacom said they worked on an updated versions and in november or december they said they were testing the software. How can it be it is working like this after months of testing?
The way it is now it is as useless as it was.

And how do I get my screen more or less right now. I need to uninstall the new faulty calibration someway.

Please Wacom do something with this software it is horrible, the (E 300,-) calibrator is also stil useless this way. We have to have a way to calibrate this screen properly for photography, drawing and painting because thats what the Mobile Studio is made and bought for.

gammarART
Posts: 7
Joined: Sat 2. Mar 2019, 12:01

Re: Wacom Color Manager with Mobilestudio Pro (16)

Postby gammarART » Tue 5. Mar 2019, 12:53

Calibrate in AdobeRGB got me a Delta E > 4 or 6...

Tought about simply buying the original iColor Pro with the full i1 Profiler.
A workmate use it for the last years and it still works better (Delta E ~0,5) then wacoms oem solution.

gammarART
Posts: 7
Joined: Sat 2. Mar 2019, 12:01

Re: Wacom Color Manager with Mobilestudio Pro (16)

Postby gammarART » Tue 5. Mar 2019, 13:07

P.S.: Newest version for the Cintiq 27QHD is 1.5.0 and it works satisfactory.

But no chance on the mobilestudio pro...

JanvBNetherlands
Posts: 14
Joined: Tue 14. Aug 2018, 09:08

Re: Wacom Color Manager with Mobilestudio Pro (16)

Postby JanvBNetherlands » Tue 5. Mar 2019, 13:49

Tried the calibration in sRGB and now the whole screen is pink.Changing the profile in windows setting does not yet succeed. The screen is also flickering now. What a horror. After months of waiting for this software update and now this. I am getting angry and want to smash this Mobile Studio, although I try not to...

JanvBNetherlands
Posts: 14
Joined: Tue 14. Aug 2018, 09:08

Re: Wacom Color Manager with Mobilestudio Pro (16)

Postby JanvBNetherlands » Tue 5. Mar 2019, 15:19

I did reset the faulty icc in Wacom Desktop Center with Display Setting.
Tried calibrating several times with different settings, but I got very weird colors all the time.

So this updated software is stil not working on the Mobile Studio Pro. Wacom team could you confirm this again?

Wacom team I cannot imagine that you tested this Wacom Color Manager software on the Mobile Studio Pro, impossible. I think you just updated the general color softwarw without trying it on this device. Am I right? So please do. Because Wacom still advices the Wacom Color Manager for the Mobile Studio on the website, but it does not function. So people buy a device for E 300,- that is not wprking, not doing anything at all.


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