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Red after image on Mobilestudio pro 16

Cintiq Companion, Cintiq Companion Hybrid, Cintiq Companion 2 and MobileStudio Pro
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dylanteague
Posts: 11
Joined: Wed 15. Aug 2018, 10:01

Red after image on Mobilestudio pro 16

Postby dylanteague » Wed 15. Aug 2018, 10:05

Have noticed a red after image when moving high contrast images on screen, most noticable with black text on white background. This never happened with my companion first ed. Is it normal?
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wacom4
Posts: 160
Joined: Tue 29. Nov 2016, 09:49

Re: Red after image on Mobilestudio pro 16

Postby wacom4 » Fri 17. Aug 2018, 09:32

Did you reset your graphics driver to default already? Maybe some of the graphics settings are off?
Please contact us on http://www.wacom.com/support/contact-support for further investigation.
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dylanteague
Posts: 11
Joined: Wed 15. Aug 2018, 10:01

Re: Red after image on Mobilestudio pro 16

Postby dylanteague » Fri 17. Aug 2018, 09:54

No only just turned it on for the first time.
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wacom3
Posts: 9
Joined: Tue 29. Nov 2016, 09:48

Re: Red after image on Mobilestudio pro 16

Postby wacom3 » Mon 27. Aug 2018, 10:53

In this case please contact us on http://www.wacom.com/support/contact-support for further investigation.Thanks!
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dylanteague
Posts: 11
Joined: Wed 15. Aug 2018, 10:01

Re: Red after image on Mobilestudio pro 16

Postby dylanteague » Mon 27. Aug 2018, 14:00

Please can you just post up the recommended graphics settings. I can't be bothered to go through the support case I had enough of that with the dodgy power socket on the companion.
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wacom4
Posts: 160
Joined: Tue 29. Nov 2016, 09:49

Re: Red after image on Mobilestudio pro 16

Postby wacom4 » Thu 6. Sep 2018, 08:44

This is not about graphics settings, this is about troubleshooting and eventually repairs.
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