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Red after image on Mobilestudio pro 16

Cintiq Companion, Cintiq Companion Hybrid, Cintiq Companion 2 and MobileStudio Pro
dylanteague
Posts: 8
Joined: Wed 15. Aug 2018, 10:01

Red after image on Mobilestudio pro 16

Postby dylanteague » Wed 15. Aug 2018, 10:05

Have noticed a red after image when moving high contrast images on screen, most noticable with black text on white background. This never happened with my companion first ed. Is it normal?

wacom4
Posts: 149
Joined: Tue 29. Nov 2016, 09:49

Re: Red after image on Mobilestudio pro 16

Postby wacom4 » Fri 17. Aug 2018, 09:32

Did you reset your graphics driver to default already? Maybe some of the graphics settings are off?
Please contact us on http://www.wacom.com/support/contact-support for further investigation.

dylanteague
Posts: 8
Joined: Wed 15. Aug 2018, 10:01

Re: Red after image on Mobilestudio pro 16

Postby dylanteague » Fri 17. Aug 2018, 09:54

No only just turned it on for the first time.

wacom3
Posts: 9
Joined: Tue 29. Nov 2016, 09:48

Re: Red after image on Mobilestudio pro 16

Postby wacom3 » Mon 27. Aug 2018, 10:53

In this case please contact us on http://www.wacom.com/support/contact-support for further investigation.Thanks!

dylanteague
Posts: 8
Joined: Wed 15. Aug 2018, 10:01

Re: Red after image on Mobilestudio pro 16

Postby dylanteague » Mon 27. Aug 2018, 14:00

Please can you just post up the recommended graphics settings. I can't be bothered to go through the support case I had enough of that with the dodgy power socket on the companion.

wacom4
Posts: 149
Joined: Tue 29. Nov 2016, 09:49

Re: Red after image on Mobilestudio pro 16

Postby wacom4 » Thu 6. Sep 2018, 08:44

This is not about graphics settings, this is about troubleshooting and eventually repairs.


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