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Red after image on Mobilestudio pro 16

Posted: Wed 15. Aug 2018, 10:05
by dylanteague
Have noticed a red after image when moving high contrast images on screen, most noticable with black text on white background. This never happened with my companion first ed. Is it normal?

Re: Red after image on Mobilestudio pro 16

Posted: Fri 17. Aug 2018, 09:32
by wacom4
Did you reset your graphics driver to default already? Maybe some of the graphics settings are off?
Please contact us on http://www.wacom.com/support/contact-support for further investigation.

Re: Red after image on Mobilestudio pro 16

Posted: Fri 17. Aug 2018, 09:54
by dylanteague
No only just turned it on for the first time.

Re: Red after image on Mobilestudio pro 16

Posted: Mon 27. Aug 2018, 10:53
by wacom3
In this case please contact us on http://www.wacom.com/support/contact-support for further investigation.Thanks!

Re: Red after image on Mobilestudio pro 16

Posted: Mon 27. Aug 2018, 14:00
by dylanteague
Please can you just post up the recommended graphics settings. I can't be bothered to go through the support case I had enough of that with the dodgy power socket on the companion.

Re: Red after image on Mobilestudio pro 16

Posted: Thu 6. Sep 2018, 08:44
by wacom4
This is not about graphics settings, this is about troubleshooting and eventually repairs.