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Looping Blue Screen of Death

Cintiq Companion, Cintiq Companion Hybrid, Cintiq Companion 2 and MobileStudio Pro
Akeruyri
Posts: 2
Joined: Mon 23. Jul 2018, 04:58

Looping Blue Screen of Death

Postby Akeruyri » Thu 16. Aug 2018, 16:32

I get a Blue Screen with an error
"system_thread_exception_not_handled"
I've just reinstalled windows clean on it and it will boot up go straight into the blue screen, then restart and loop until the battery dies I presume. I've checked other places and they say I can fix it by using a boot drive reinstall of windows, but im not sure if my usb-c hub needs and extra driver the computer doesnt have so I can interface a keyboard and the usb 3.0 boot drive I have.

Has anyone else had this issue?

Akeruyri
Posts: 2
Joined: Mon 23. Jul 2018, 04:58

Looping Blue Screen of Death MSP 16 i5

Postby Akeruyri » Thu 16. Aug 2018, 16:39

It may also be that the power switch is stuck in the on position, but the computer will boot, and go straight into the blue screen with system_thread_exception_not_handled as the errror
other place online give solutions involving reinstalling windows and booting in safe mode by pressing f8 during boot, but my problem may be that the way im connecting them to the computer is through a usb-c hub. I will try get my hands on a usb to usb c adapter to directly plug them in but if the problem is deeper than that then I think im screwed. This was a computer I bought that was deemed broken (no warranty I'd probably have to pay wacom and arm and a leg to fix it), but all it was missing was a battery so I purchased the battery and it booted into this loop, so I imagine all the hardware should work, I just need to fix the software end of things.

wacom4
Posts: 143
Joined: Tue 29. Nov 2016, 09:49

Re: Looping Blue Screen of Death

Postby wacom4 » Fri 17. Aug 2018, 09:29

Only recommendation we can give: contact us on http://www.wacom.com/support/contact-support for options...


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