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Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: https://www.wacom.com/en-us/support?gui ... c301868667

Mac OS 10.14 Mojave Driver Update:
Upgrading to Mac OS 10.14 Mojave? A new driver has been released. Check the Wacom Desktop Center for the update notice. However, a new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Wacom Drivers:
November 2018: New driver released for Mac (Driver 6.3.31-5) with various bugfixes. Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Error Message: "<DNL> Lorem ipsum iunctus tabula haud diutius laboris. Est mortuus. Absentis. Kaput."
Please check: viewtopic.php?f=6&t=1888

Inkspace App Updates: http://forum.wacom.eu/viewtopic.php?f=9&t=1949#p5742

Google Chrome - Clicking issues:
http://www.wacom.com/en-us/support?guid ... ListPage-1

Registration
Please register our products on https://www.wacom.com/register
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companion 1 battery not found/plugged in not charging

Cintiq Companion, Cintiq Companion Hybrid, Cintiq Companion 2 and MobileStudio Pro
denniscalero
Posts: 25
Joined: Fri 16. Dec 2016, 13:34

companion 1 battery not found/plugged in not charging

Postby denniscalero » Wed 22. Aug 2018, 12:33

after not updating the device for a while, i fired it up, and updated to current windows, current wacom update

it did not ask to update firmware

now, sometimes it will say "battery not detected" OR "plugged in not charging"

i cant find a way to manually update the bios.

i tried updating the battery driver, disabling and reenabling the battery, uninstalling it and reinstalling it.

any thoughts?

wacom4
Posts: 143
Joined: Tue 29. Nov 2016, 09:49

Re: companion 1 battery not found/plugged in not charging

Postby wacom4 » Wed 22. Aug 2018, 14:10

Might be a hardware defect - please contact us on http://www.wacom.com/support/contact-support

dylanteague
Posts: 6
Joined: Wed 15. Aug 2018, 10:01

Re: companion 1 battery not found/plugged in not charging

Postby dylanteague » Thu 6. Sep 2018, 07:44

Welcome to the inherent fault on the companion 1 :) Cheap power port means it fails in what seems like 100% of units.
I've managed to keep my one going for about 4 yrs but for most of the time I don't work with it plugged in. I also keep an eye on it whilst charging, at certain angles it loses connection. I think at somepoint it will just stop. Wacom will charge me £250 or more to fix my £1500 piece of equipment and I know from friends this fix does not last. Added to that annoying glitchy behaviour since that win 10 update :/


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