Wacom Customer Support page: https://support.wacom.com/

Cintiq Pro 24 - Fan Speed:
A firmware update was released that should allow you to adjust the fan speed. Please see: here

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: here

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Wacom Drivers:
December 2018: New driver released for Windows (6.3.32-3) and Mac (6.3.32-3). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Inkspace App Updates: http://forum.wacom.eu/viewtopic.php?f=9&t=1949#p5742

Google Chrome Why is Google Chrome not accepting clicks or is lagging?

Registration
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Mobile Studio Pro 16"

Cintiq Companion, Cintiq Companion Hybrid, Cintiq Companion 2 and MobileStudio Pro
IhaboAzzamo
Posts: 3
Joined: Sun 11. Dec 2016, 10:01

Mobile Studio Pro 16"

Postby IhaboAzzamo » Sun 11. Dec 2016, 10:05

Hi,

Thats the first time in my life that i write in a forum, Hello together.

I have a problem with the new "mobile studio pro". Is there any way to deactivate the "touch ring" (just the "touch" function)
because for the softwares i use its just uncomfortable.

I hope someone can help.

Regards

Ihabo

wacom1
Posts: 898
Joined: Tue 29. Nov 2016, 09:46

Re: Mobile Studio Pro 16"

Postby wacom1 » Mon 12. Dec 2016, 09:00

Open the tablet settings, select the 'functions' ->touchring panel. There are 4 different options (zoom/rotate, brush size etc). You can set all for options to 'disabled', then the touchring has no effect anymore.

IhaboAzzamo
Posts: 3
Joined: Sun 11. Dec 2016, 10:01

Re: Mobile Studio Pro 16"

Postby IhaboAzzamo » Wed 14. Dec 2016, 10:55

Dear Wacom, Thanks for fast reply.

i want functions on the ring, but i need to deactivate just the "touch" function, i still want to hit the buttons for function.

Regards

Ihabo

maxforward
Posts: 15
Joined: Wed 4. Jan 2017, 20:53

Re: Mobile Studio Pro 16"

Postby maxforward » Wed 4. Jan 2017, 21:02

I would also really love this same request- I'm sure the touch sensitive rocker is nice for some but it is useless for others who have a workflow that requires more discrete toggling and incrementing. I know many others who feel the same way- and it seems like it should be possible to implement this change in a driver update. I really liked the rocker ring on the first generation Cintiq Companion.

Currently, I have all the rocker ring buttons on my MSP 16 disabled.

paintsd
Posts: 3
Joined: Tue 3. Jan 2017, 19:12

Re: Mobile Studio Pro 16"

Postby paintsd » Thu 5. Jan 2017, 13:52

I would also like to request this feature.

If the touch function of each of the 4 points could be turned off individually that would perfect, as I currently use one to cycle my history, but the rest are unused.

IvanStalio
Posts: 7
Joined: Mon 2. Jan 2017, 16:48

Re: Mobile Studio Pro 16"

Postby IvanStalio » Thu 5. Jan 2017, 15:16

Me too! I would like to disable the rotation touch movement on the ring, I want to use it just like the companion1, like 4 different express key.

TheNoLifeKing
Posts: 18
Joined: Sun 15. Jan 2017, 21:01

Re: Mobile Studio Pro 16"

Postby TheNoLifeKing » Sun 15. Jan 2017, 23:04

This is so annoying! Please update this feature wacom!

TheNoLifeKing
Posts: 18
Joined: Sun 15. Jan 2017, 21:01

Re: Mobile Studio Pro 16"

Postby TheNoLifeKing » Fri 8. Jun 2018, 21:46

Has anyone found a solution to this yet? I'm still hoping to use my MSP 4 rocker ring buttons as keystroke functions like I use my other buttons for

dylanteague
Posts: 8
Joined: Wed 15. Aug 2018, 10:01

Re: Mobile Studio Pro 16"

Postby dylanteague » Sat 20. Oct 2018, 01:24

Is there any fix on this? On my cintiq companion ring I had shortcuts set for each button on the ring. The touch sensor thing on the msp is useless for me as I rest my hand there so I have to deactivate it.

mcpatto
Posts: 16
Joined: Mon 15. Oct 2018, 23:57

Re: Mobile Studio Pro 16"

Postby mcpatto » Sat 20. Oct 2018, 11:37

Bump! I also would love to have this feature. I used the rocker ring a lot in my cintiq 13, however I cant fit the touch ring at all in my workflow. it´s just a waste of buttons for me :(


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