DRIVER UPDATE
Upgrading to Mac OS 10.14 Mojave? A new driver will be released early this week. Keep an eye out in the Wacom Desktop Center for the update notice. However, a new Mac OS security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here:https://www.wacom.com/en-us/support?guideTitle=Is-there-a-compatible-driver-for-Mac-OS-10.14-Mojave%3F&guideId=d4bced14-ee83-4141-a953-a2d0e39c4946


Wacom Drivers:
June 2018: New drivers released version 6.3.30 for Win and 6.3.30 for Mac, with various bugfixes. Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Google Chrome - Clicking issues:
http://www.wacom.com/en-us/support?guid ... ListPage-1

Registration
Please register our products on https://www.wacom.com/register
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Cintiq Hybrid problem with rocker ring in Android mode

Cintiq Companion, Cintiq Companion Hybrid, Cintiq Companion 2 and MobileStudio Pro
senseiken
Posts: 3
Joined: Sat 8. Sep 2018, 19:14

Cintiq Hybrid problem with rocker ring in Android mode

Postby senseiken » Sat 8. Sep 2018, 19:31

Hello,
I own a Cintiq Companion Hybrid model DTH-A1300.

My problem is that the Rocker Ring buttons don't work in Android mode but it reacts when in Windows mode and with Ubuntu also.

Wacom support said it's a hw related problem but it sounds quite strange to me, since in "PC mode" buttons work as already said above.

I bought the device as second hand although it's in perfect estetic condition.

What could be the problem? Could it be some system file deleted by the previous owner?

Thanks in advance for your patience
Last edited by senseiken on Mon 17. Sep 2018, 11:15, edited 1 time in total.

wacom4
Posts: 143
Joined: Tue 29. Nov 2016, 09:49

Re: Cinghia Hybrid problem with rocker ring in Android mode

Postby wacom4 » Mon 10. Sep 2018, 11:41

Did you reset to factory mode?
That should be the first step to take.

senseiken
Posts: 3
Joined: Sat 8. Sep 2018, 19:14

Re: Cintiq Hybrid problem with rocker ring in Android mode

Postby senseiken » Mon 17. Sep 2018, 08:52

I tried, but failed because at reboot the tablet ask to confirm the reset operation by pressing the center button in rocker ring. But it doesn’t react.

As I said, buttons works in windows mode (and on Ubuntu also) and this drives me crazy. I can’t imagine a double flat cable for this.
Last edited by senseiken on Mon 17. Sep 2018, 11:16, edited 1 time in total.

senseiken
Posts: 3
Joined: Sat 8. Sep 2018, 19:14

Re: Cintiq Hybrid problem with rocker ring in Android mode

Postby senseiken » Mon 17. Sep 2018, 11:06

Ok. I’ve managed in some way the reset to factory mode using a USB keyboard. Press ENTER instead central button did the trick. But buttons in Android Mode doesn’t work anyway.

I can’t put the device into recovery mode (doing something like deep recover to stock rom as in a lot of Android devices) trying to perform a forced update to 1.04 because the keyboard isn’t recognized at preboot.

wacom5
Posts: 25
Joined: Tue 8. Aug 2017, 14:35

Re: Cintiq Hybrid problem with rocker ring in Android mode

Postby wacom5 » Mon 17. Sep 2018, 13:38

You can give that a try but if nothing else works, you might need to have the unit checked by our support.


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