Wacom Customer Support page: https://support.wacom.com/

Cintiq Pro 24 - Fan Speed:
A firmware update was released that should allow you to adjust the fan speed. Please see: here

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: here

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Wacom Drivers:
December 2018: New driver released for Windows (6.3.32-3) and Mac (6.3.32-3). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Inkspace App Updates: http://forum.wacom.eu/viewtopic.php?f=9&t=1949#p5742

Google Chrome Why is Google Chrome not accepting clicks or is lagging?

Registration
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RealSence Camera

Cintiq Companion, Cintiq Companion Hybrid, Cintiq Companion 2 and MobileStudio Pro
sabillano
Posts: 3
Joined: Fri 31. Aug 2018, 11:18

RealSence Camera

Postby sabillano » Sun 16. Sep 2018, 08:42

I am starting this post in complete desperation. I bought the MSP 13" the first day. I bought the most expensive ones, I didn't think about 3d scanning much at that time, I tried it, it worked well, but at that moment I didn't care much about using it. In April 2017 Windows released Creators Update, and the 3D scanning for the MSP was broken for ever.
So since April 2017 I cannot use the 3d scanning anymore. the MSP was released at the end of November 2016 so the life of the scanning system was 5 months total. Remember that the MSP 13" with the 3D camera was around 500€ more (also more storage etc). I don't want to believe that it is even legal, buy a product and 5 months after that stops working because an update, imagine that with an iPhone.

Anyway, I contacted Wacom long time ago and several times. They always tell me it is an Intel problem, since the 3D camera is an Intel RealSense R200. So I contacted Intel, they told me they are aware of the problem, but there is no solution. They suggested contacting Wacom also.

This is more of a rant post since there is "no" solution to the problem. I suppose the base complaining about this problem is to low for both companies to worry about. But leaves me with a bitter taste, since I like the MSP very much, I use it everyday more than 8 hours. Makes me think, will I buy the next Pen Computer from Wacom when it is released?

wacom5
Posts: 228
Joined: Tue 8. Aug 2017, 14:35

Re: RealSence Camera

Postby wacom5 » Mon 17. Sep 2018, 14:19

Thank you for sharing this. Unfortunately, as you already know, it's out of our hands. I will forward your feedback regardless of that.


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