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Using the MSP as a PC screen. Thunderbolt with adapter.

Cintiq Companion, Cintiq Companion Hybrid, Cintiq Companion 2 and MobileStudio Pro
BatmansTablet
Posts: 20
Joined: Mon 27. Aug 2018, 18:45

Using the MSP as a PC screen. Thunderbolt with adapter.

Postby BatmansTablet » Thu 20. Sep 2018, 17:11

I have the Wacom adapter.
It has a USB-c out to USB which I can plug into my HUB or MB.
However, I believe I am also supposed to use the Thunderbolt?
My MB doesn't have a thunderbolt in, just a DVI.
So what are the solutions to this if I understand it correctly?
Using Windows 10.

BatmansTablet
Posts: 20
Joined: Mon 27. Aug 2018, 18:45

Re: Using the MSP as a PC screen. Thunderbolt with adapter.

Postby BatmansTablet » Mon 24. Sep 2018, 10:11

I got a PremiumCord Mini DisplayPort - DVI cable.
I plug it directly into my MB of my PC and the other end into the wacom adapter so I am not using that cable that came with it.
Plugged in the USB to my Windows 10 PC.
MSP doesn't respond.

wacom5
Posts: 800
Joined: Tue 8. Aug 2017, 14:35

Re: Using the MSP as a PC screen. Thunderbolt with adapter.

Postby wacom5 » Tue 25. Sep 2018, 06:32

Have you ran all the updates in your MobileStudio Pro? Please check and see if there are any available in the Wacom Desktop Center. One of the latest security BIOS updates has disabled Desktop Mode. We are working on a follow up BIOS update at the moment.

BatmansTablet
Posts: 20
Joined: Mon 27. Aug 2018, 18:45

Re: Using the MSP as a PC screen. Thunderbolt with adapter.

Postby BatmansTablet » Tue 25. Sep 2018, 11:46

I have ran all the updates including the Bios update which locked me completely out of my MSP and I had to re-install everything again.

My current driver is 6.3.30-6

So does that mean I can't use the Desktop mode until a new Bios update gets released?

wacom5
Posts: 800
Joined: Tue 8. Aug 2017, 14:35

Re: Using the MSP as a PC screen. Thunderbolt with adapter.

Postby wacom5 » Wed 26. Sep 2018, 09:33

Yes. That is correct. We are working on a follow up.

BatmansTablet
Posts: 20
Joined: Mon 27. Aug 2018, 18:45

Re: Using the MSP as a PC screen. Thunderbolt with adapter.

Postby BatmansTablet » Tue 9. Oct 2018, 06:36

Any update on when this will be released?

BatmansTablet
Posts: 20
Joined: Mon 27. Aug 2018, 18:45

Re: Using the MSP as a PC screen. Thunderbolt with adapter.

Postby BatmansTablet » Mon 15. Oct 2018, 10:37

My cable extension is a 1.1 rated mini displayport cable. Looks like I need a 1.2

If I knew this weeks ago I could have been working the way I want to and get a refund on my 1.1 cable.

So let me get this right, I don't need any new BIOS update coming I just need to a 1.2 not a 1.1 cable?

wacom5
Posts: 800
Joined: Tue 8. Aug 2017, 14:35

Re: Using the MSP as a PC screen. Thunderbolt with adapter.

Postby wacom5 » Mon 15. Oct 2018, 11:04

The update will still be required.

mcpatto
Posts: 16
Joined: Mon 15. Oct 2018, 23:57

Re: Using the MSP as a PC screen. Thunderbolt with adapter.

Postby mcpatto » Sat 20. Oct 2018, 11:43

Desktop mode is disabled? Just when using adapters or also for direct connection? I´m asking this because mine look like its working on direct connect,and Im going to buy a thunderbolt cable to have less lag, so I want to know if I will lose that function if I make some update before buying an expensive cable. Thanks.

JyriKilpelainen
Posts: 15
Joined: Sun 21. Oct 2018, 10:40

Re: Using the MSP as a PC screen. Thunderbolt with adapter.

Postby JyriKilpelainen » Sun 21. Oct 2018, 10:46

I would also like to know if the desktop mode is not available in the latest Wacom drivers? We have a MobileStudio Pro 13 and would like to connect it to Macbook Pro via USB-C. We're planning on buying the Wacom Link so we can connect MSP also to a PC via mini displayport + usb.

If the current driver and/or firmware does not support desktop mode, when is a new driver version going to be released?


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