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Using the MSP as a PC screen. Thunderbolt with adapter.

Cintiq Companion, Cintiq Companion Hybrid, Cintiq Companion 2 and MobileStudio Pro
wacom5
Posts: 800
Joined: Tue 8. Aug 2017, 14:35

Re: Using the MSP as a PC screen. Thunderbolt with adapter.

Postby wacom5 » Wed 12. Dec 2018, 13:58

Hi, please insist with customer service. The firmware thing should have been fixed in the meantime so we need to be able to provide you a solution. We were able to help the other forum users as well. You can give me your case reference (CAS-...) if you want.

cartoonmonkeystudio
Posts: 5
Joined: Wed 12. Dec 2018, 01:32

Re: Using the MSP as a PC screen. Thunderbolt with adapter.

Postby cartoonmonkeystudio » Wed 12. Dec 2018, 20:48

Your Case #CAS-1154955-P0J2R0 | WACOM
Thank you! I do not want to have to send this into a repair shop for a problem that was caused via software. Hopefully they can send me a bios update utility that can reverse the change!

tomatogoatee
Posts: 50
Joined: Wed 18. Jan 2017, 14:21

Re: Using the MSP as a PC screen. Thunderbolt with adapter.

Postby tomatogoatee » Thu 13. Dec 2018, 16:08

tomatogoatee wrote:Tomorrow, I will have access to a MacBook Pro, so I will test TB3 connectivity and update this post.


Alright, it's a little later than "tomorrow" (Nobody had their MacBook with them yesterday...) but I just tested my MSP with a 2017 MBP and it worked flawlessly using a USB-C to C cable.

cartoonmonkeystudio
Posts: 5
Joined: Wed 12. Dec 2018, 01:32

Re: Using the MSP as a PC screen. Thunderbolt with adapter.

Postby cartoonmonkeystudio » Thu 13. Dec 2018, 18:29

Days with no reply from Wacom customer support on my case now.

wacom5
Posts: 800
Joined: Tue 8. Aug 2017, 14:35

Re: Using the MSP as a PC screen. Thunderbolt with adapter.

Postby wacom5 » Fri 14. Dec 2018, 08:31

I have reached out to the team. They are checking internally about the details of your case. Please give them sometime to figure out what to do next.

lloydizm
Posts: 13
Joined: Tue 13. Dec 2016, 20:48

Re: Using the MSP as a PC screen. Thunderbolt with adapter.

Postby lloydizm » Fri 14. Dec 2018, 13:14

so i guess buying this new wacom link plus was a waste then?
ive tried hooking my MSP 16 to the WLP and then from miniDP to DP into my GTX1070TI, also tried using miniDP to HDMI and also HDMI to HDMI.
My MSP screen is blank, responds to touch but no signal. sometimes all signals to my 2 other minitors are also lost.
what is honestly going on? do the actual forum mods works for wacom or just mod the forums? will no one get a real answer soon?

wacom5
Posts: 800
Joined: Tue 8. Aug 2017, 14:35

Re: Using the MSP as a PC screen. Thunderbolt with adapter.

Postby wacom5 » Mon 17. Dec 2018, 11:07

lloydizm wrote:so i guess buying this new wacom link plus was a waste then?
ive tried hooking my MSP 16 to the WLP and then from miniDP to DP into my GTX1070TI, also tried using miniDP to HDMI and also HDMI to HDMI.
My MSP screen is blank, responds to touch but no signal. sometimes all signals to my 2 other minitors are also lost.
what is honestly going on? do the actual forum mods works for wacom or just mod the forums? will no one get a real answer soon?


The Wacom Link Plus is for theWacom Cintiq Pro 13 and 16,not for the MobileStudio Pro.
For the MobileStudio Pro you need to use the standard Wacom Link. This should currently work - https://www.wacom.com/en-us/support?guideTitle=Connecting-the-Wacom-MobileStudio-Pro-as-a-Cintiq-with-the-Wacom-Link&guideId=9b4fe9de-db2d-4b00-93a0-473f6adf12d7

If it doesn't then the Customer Service team needs to help you - https://support.wacom.com/

lloydizm
Posts: 13
Joined: Tue 13. Dec 2016, 20:48

Wacom Link Plus + MSP

Postby lloydizm » Tue 18. Dec 2018, 12:02

so i bought myself a wacom link plus, ive tried hooking up my MSP 16" via MiniDP to DP to my nvidia GTX 1070TI without anything working.
so from my MSP usb c -> WLP -> MiniDP to DP into my PC and USBmicro to USB PC.
also connected my MSP usb c power to the WLP.
ive seen other threads about trying to hookup MSP to a pc, but cannot find if people are trying to directly hook it up or use the WL/WLP.
all i get is a black screen. i can see the GTX 1070TI can host up to 4 monitors.
has anyone else had any luck or anything i can try to get it all working?

cartoonmonkeystudio
Posts: 5
Joined: Wed 12. Dec 2018, 01:32

Re: Using the MSP as a PC screen. Thunderbolt with adapter.

Postby cartoonmonkeystudio » Wed 19. Dec 2018, 01:17

I've gotten a new Wacom Link sent to me. No change. Windows 10 x64 doesn't recognize the wacom link in the device manager, either on the MobileStudio Pro nor my Windows 10 machine. What's going on??

lloydizm
Posts: 13
Joined: Tue 13. Dec 2016, 20:48

Re: Using the MSP as a PC screen. Thunderbolt with adapter.

Postby lloydizm » Wed 19. Dec 2018, 08:11

wacom5 wrote:
lloydizm wrote:so i guess buying this new wacom link plus was a waste then?
ive tried hooking my MSP 16 to the WLP and then from miniDP to DP into my GTX1070TI, also tried using miniDP to HDMI and also HDMI to HDMI.
My MSP screen is blank, responds to touch but no signal. sometimes all signals to my 2 other minitors are also lost.
what is honestly going on? do the actual forum mods works for wacom or just mod the forums? will no one get a real answer soon?


The Wacom Link Plus is for theWacom Cintiq Pro 13 and 16,not for the MobileStudio Pro.
For the MobileStudio Pro you need to use the standard Wacom Link. This should currently work - https://www.wacom.com/en-us/support?guideTitle=Connecting-the-Wacom-MobileStudio-Pro-as-a-Cintiq-with-the-Wacom-Link&guideId=9b4fe9de-db2d-4b00-93a0-473f6adf12d7

If it doesn't then the Customer Service team needs to help you - https://support.wacom.com/


it blows my mind wacom would bring out a new and improved product that doesnt support the MSP like that.
why a product like the wacom link that supports the cintiq and the msp but the new and improved versions just for the cintiq is just backwards.


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