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Using the MSP as a PC screen. Thunderbolt with adapter.

Cintiq Companion, Cintiq Companion Hybrid, Cintiq Companion 2 and MobileStudio Pro
JyriKilpelainen
Posts: 15
Joined: Sun 21. Oct 2018, 10:40

Re: Using the MSP as a PC screen. Thunderbolt with adapter.

Postby JyriKilpelainen » Tue 23. Oct 2018, 16:30

mcpatto wrote:
JyriKilpelainen wrote:
mcpatto wrote:Just checked, I have the same version.


Interesting. Could this be a cable issue? So far I've tested 3 different USB-C -> USB-C cables:
- This Belkin one: https://www.belkin.com/us/p/P-F2CD082/
- MacBook Pro's own charging cable
- Google Nexus 6P's data cable

What is also odd is that Wacom is saying above that the Desktop Mode should not work after the BIOS updates and yet there are two users who say otherwise.

Edit: Do you have MSP 13 or 16? We have 13.

Edit 2: I've also used the "Reset this PC" from Windows 10 to reinstall it but that didn't help either.


We got pretty similar setups, so I don't think it's the cable. I also have the MSP 13 (128gb-8gbram) and tested with the macbook charging cable, but that one does not work at all, as it doesn't support data.

I also tested with the Nexus 5x cable, which I think it's the same as the 6P. That one works as intended, but I get some input lag, so I ordered a thunderbolt cable: https://www.startech.com/Cables/thunder ... LT34MM50CM

Your Nexus cable should work, and the Belkin TB should definitely work. Must be something else. Just to rule out everything, you're using the center port, right?


Yes, I'm using the center port. I've tried all port combinations between MSP and MBP but no success. Our MSP is the one with i7, 16GB RAM and 512GB SSD. I believe your device is i5 so that is one difference.

mcpatto
Posts: 16
Joined: Mon 15. Oct 2018, 23:57

Re: Using the MSP as a PC screen. Thunderbolt with adapter.

Postby mcpatto » Tue 23. Oct 2018, 17:31

JyriKilpelainen wrote:
Yes, I'm using the center port. I've tried all port combinations between MSP and MBP but no success. Our MSP is the one with i7, 16GB RAM and 512GB SSD. I believe your device is i5 so that is one difference.


Yeah, it may be that.


DanielleG wrote:Well for me it works perfectly. Installed all updates including the Bios. I am connecting to a 2017 macbook pro using a usb-c cable.


Can you tell us which version of MSP and processor you have?

DanielleG
Posts: 3
Joined: Fri 7. Apr 2017, 17:37

Re: Using the MSP as a PC screen. Thunderbolt with adapter.

Postby DanielleG » Sun 28. Oct 2018, 16:03

MSP 16 top model, so i7 512gb 16gb ram.

mcpatto
Posts: 16
Joined: Mon 15. Oct 2018, 23:57

Re: Using the MSP as a PC screen. Thunderbolt with adapter.

Postby mcpatto » Sun 28. Oct 2018, 23:29

Thanks! So it's not that :/

JyriKilpelainen
Posts: 15
Joined: Sun 21. Oct 2018, 10:40

Re: Using the MSP as a PC screen. Thunderbolt with adapter.

Postby JyriKilpelainen » Mon 29. Oct 2018, 07:27

After reading your experiences, I'm starting to wonder if our MSP 13 is broken in some way...

JyriKilpelainen
Posts: 15
Joined: Sun 21. Oct 2018, 10:40

Re: Using the MSP as a PC screen. Thunderbolt with adapter.

Postby JyriKilpelainen » Mon 29. Oct 2018, 16:19

I took some photos and a video of our setup and the problem:
https://drive.google.com/open?id=1fM6dK4d1MTQbYb3gxB5rgKmhmsdViPDc

mcpatto
Posts: 16
Joined: Mon 15. Oct 2018, 23:57

Re: Using the MSP as a PC screen. Thunderbolt with adapter.

Postby mcpatto » Mon 29. Oct 2018, 21:20

JyriKilpelainen wrote:After reading your experiences, I'm starting to wonder if our MSP 13 is broken in some way...


One thing that occurred me was that I increased the video memory to 512 on the bios, just right after buying. Don't know if it can relate somehow to the fact that I'm able to use desktop mode, but just wanted to share the info.

JyriKilpelainen
Posts: 15
Joined: Sun 21. Oct 2018, 10:40

Re: Using the MSP as a PC screen. Thunderbolt with adapter.

Postby JyriKilpelainen » Mon 29. Oct 2018, 21:33

mcpatto wrote:
JyriKilpelainen wrote:After reading your experiences, I'm starting to wonder if our MSP 13 is broken in some way...


One thing that occurred me was that I increased the video memory to 512 on the bios, just right after buying. Don't know if it can relate somehow to the fact that I'm able to use desktop mode, but just wanted to share the info.


I have video memory set at 512 as well and it still doesn't work.

JyriKilpelainen
Posts: 15
Joined: Sun 21. Oct 2018, 10:40

Re: Using the MSP as a PC screen. Thunderbolt with adapter.

Postby JyriKilpelainen » Wed 31. Oct 2018, 08:45

Well, after a few tweets and now we finally got someone from customer support to answer our support case. Let's see if they have some suggestions what to do.

BatmansTablet
Posts: 19
Joined: Mon 27. Aug 2018, 18:45

Re: Using the MSP as a PC screen. Thunderbolt with adapter.

Postby BatmansTablet » Wed 31. Oct 2018, 12:32

Yeah I would really like to get this working as it is a function I paid for.

This isn't a cheap mobile phone. It is a full-size portable media studio.


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