Wacom Customer Support page: https://support.wacom.com/

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: https://www.wacom.com/en-us/support?gui ... c301868667

Mac OS 10.14 Mojave Driver Update:
Upgrading to Mac OS 10.14 Mojave? A new driver has been released. Check the Wacom Desktop Center for the update notice. However, a new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Wacom Drivers:
November 2018: New driver released for Mac (Driver 6.3.31-6) with various bugfixes. Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Inkspace App Updates: http://forum.wacom.eu/viewtopic.php?f=9&t=1949#p5742

Google Chrome - Clicking issues:
http://www.wacom.com/en-us/support?guid ... ListPage-1

Registration
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?:https://www.wacom.com/en-us/support?guideTitle=How-do-I-register-my-Wacom-device%2525253F&guideId=4244ade8-634a-433c-88b4-31d83e63226c

Using the MSP as a PC screen. Thunderbolt with adapter.

Cintiq Companion, Cintiq Companion Hybrid, Cintiq Companion 2 and MobileStudio Pro
moonjam
Posts: 2
Joined: Wed 7. Nov 2018, 08:54

Re: Using the MSP as a PC screen. Thunderbolt with adapter.

Postby moonjam » Wed 7. Nov 2018, 09:03

wacom5 wrote:One of the latest security BIOS updates has disabled Desktop Mode on the MobileStudio Pro.
This means that the device will NOT switch to Desktop Mode when connected to a computer through the Wacom Link or any other connection.
I have been banging my head for DAYS trying to understand why I cannot get Desktop Mode to work on my MSP 16 and have finally stumbled across this - is it honestly true that Wacom have disabled a function that *already* required me to buy a £75 Wacom Link adapter and £15 Display Adapter converter? With no suggestion that the firmware update would do this? And no sign of when this functionality will be returned!?

Absolutely furious.

wacom5
Posts: 169
Joined: Tue 8. Aug 2017, 14:35

Re: Using the MSP as a PC screen. Thunderbolt with adapter.

Postby wacom5 » Wed 7. Nov 2018, 15:36

Please reach out to our support. We might be able to assist by other means. https://support.wacom.com/

moonjam
Posts: 2
Joined: Wed 7. Nov 2018, 08:54

Re: Using the MSP as a PC screen. Thunderbolt with adapter.

Postby moonjam » Sat 10. Nov 2018, 18:43

wacom5 wrote:Please reach out to our support. We might be able to assist by other means. https://support.wacom.com/
I have. I have not received a reply.

wacom5
Posts: 169
Joined: Tue 8. Aug 2017, 14:35

Re: Using the MSP as a PC screen. Thunderbolt with adapter.

Postby wacom5 » Mon 12. Nov 2018, 09:49

A reply to your case was sent just now.


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