Wacom Customer Support page: https://support.wacom.com/

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: https://www.wacom.com/en-us/support?gui ... c301868667

Mac OS 10.14 Mojave Driver Update:
Upgrading to Mac OS 10.14 Mojave? A new driver has been released. Check the Wacom Desktop Center for the update notice. However, a new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Wacom Drivers:
November 2018: New driver released for Mac (Driver 6.3.31-5) with various bugfixes. Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Error Message: "<DNL> Lorem ipsum iunctus tabula haud diutius laboris. Est mortuus. Absentis. Kaput."
Please check: viewtopic.php?f=6&t=1888

Inkspace App Updates: http://forum.wacom.eu/viewtopic.php?f=9&t=1949#p5742

Google Chrome - Clicking issues:
http://www.wacom.com/en-us/support?guid ... ListPage-1

Please register our products on https://www.wacom.com/register
How do I register my Wacom device?:https://www.wacom.com/en-us/support?guideTitle=How-do-I-register-my-Wacom-device%2525253F&guideId=4244ade8-634a-433c-88b4-31d83e63226c

Wacom Link: USB-C Cables not supported?

Cintiq Companion, Cintiq Companion Hybrid, Cintiq Companion 2 and MobileStudio Pro
Posts: 1
Joined: Sat 14. Jul 2018, 15:08

Wacom Link: USB-C Cables not supported?

Postby pridal » Sun 14. Oct 2018, 22:36

So I bought extra long USB-Cables (1m+2m) to connect my Wacom link to my MSP16, because Wacom's cable is just 15cm long.

But with these cables i get a "No Input Signal" error and no visuals from my PC.
when i change it to wacom's 15cm cable i dont have that problem.

So my question is: could it be that this is not a USB-C cable, but a thunderbolt cable with USB-C pins?

i want a longer cable so i don't have to sit under my desk to use the Link!

Posts: 160
Joined: Tue 8. Aug 2017, 14:35

Re: Wacom Link: USB-C Cables not supported?

Postby wacom5 » Mon 15. Oct 2018, 10:04

I'm not sure about the specifications of the cable you purchased but if you want to have the same connection as you have with the calbe we provided, you will need a USB-C cable supporting DisplayPort Alternate Mode. Make sure you check the specifications carefully before buying a new cable. These tend to be a bit more expensive than the general USB-C cable.

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