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Wacom Link: USB-C Cables not supported?

Cintiq Companion, Cintiq Companion Hybrid, Cintiq Companion 2 and MobileStudio Pro
pridal
Posts: 2
Joined: Sat 14. Jul 2018, 15:08

Wacom Link: USB-C Cables not supported?

Postby pridal » Sun 14. Oct 2018, 22:36

So I bought extra long USB-Cables (1m+2m) to connect my Wacom link to my MSP16, because Wacom's cable is just 15cm long.

But with these cables i get a "No Input Signal" error and no visuals from my PC.
when i change it to wacom's 15cm cable i dont have that problem.

So my question is: could it be that this is not a USB-C cable, but a thunderbolt cable with USB-C pins?

i want a longer cable so i don't have to sit under my desk to use the Link!

wacom5
Posts: 476
Joined: Tue 8. Aug 2017, 14:35

Re: Wacom Link: USB-C Cables not supported?

Postby wacom5 » Mon 15. Oct 2018, 10:04

I'm not sure about the specifications of the cable you purchased but if you want to have the same connection as you have with the calbe we provided, you will need a USB-C cable supporting DisplayPort Alternate Mode. Make sure you check the specifications carefully before buying a new cable. These tend to be a bit more expensive than the general USB-C cable.


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