I just updated my MSP from firmware 7 to 11. (I believe those are the correct numbers.) It gave me a warning to remove my fingerprint and pin prior to update, so I did just that. After the update, I had to use my bitlocker recovery key to get into the tablet and now, when I try to add my fingerprint again, the option isn't there! I now have a message saying Windows Hello isn't compatible with this device.
What happened and how do I fix this?
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MSP Firmware update disables fingerprint reader??
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tomatogoatee
- Posts: 50
- Joined: Wed 18. Jan 2017, 14:21
Re: MSP Firmware update disables fingerprint reader??
Seems that you are suffering from an issue with the latest Windows update: https://windowsreport.com/fingerprint-d ... indows-10/
Please try the solutions suggested there.
Please try the solutions suggested there.
Need immediate help? Contact our Support: https://support.wacom.com
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tomatogoatee
- Posts: 50
- Joined: Wed 18. Jan 2017, 14:21
Re: MSP Firmware update disables fingerprint reader??
It does appear to have been the case. It was odd, however, that everything worked fine through numerous reboots until I applied the Wacom BIOS update.
Re: MSP Firmware update disables fingerprint reader??
There was a BIOS security firmware update which also did this a while ago: https://www.wacom.com/en-de/support?guideTitle=%22Something-went-wrong-(code%3A-0x8009002d%22)-when-trying-to-login-after-the-MobileStudio-Pro-BIOS-update.&guideId=c8cf9ec9-eb36-4c38-a393-4d2384ca7b46
Need immediate help? Contact our Support: https://support.wacom.com