I just updated my MSP from firmware 7 to 11. (I believe those are the correct numbers.) It gave me a warning to remove my fingerprint and pin prior to update, so I did just that. After the update, I had to use my bitlocker recovery key to get into the tablet and now, when I try to add my fingerprint again, the option isn't there! I now have a message saying Windows Hello isn't compatible with this device.
What happened and how do I fix this?
Wacom Customer Support page: https://support.wacom.com/
Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?
Drawing software:
If you are not able to register, please use the trial version of the software below and try to register again at a later date.
Wacom Drivers:
December 2018: New driver released for Windows (6.3.32-4) and Mac (6.3.32-3). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers
Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: here
Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.
Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?
Drawing software:
If you are not able to register, please use the trial version of the software below and try to register again at a later date.
Wacom Drivers:
December 2018: New driver released for Windows (6.3.32-4) and Mac (6.3.32-3). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers
Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: here
Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.
MSP Firmware update disables fingerprint reader??
-
tomatogoatee
- Posts: 49
- Joined: Wed 18. Jan 2017, 14:21
Re: MSP Firmware update disables fingerprint reader??
Seems that you are suffering from an issue with the latest Windows update: https://windowsreport.com/fingerprint-d ... indows-10/
Please try the solutions suggested there.
Please try the solutions suggested there.
-
tomatogoatee
- Posts: 49
- Joined: Wed 18. Jan 2017, 14:21
Re: MSP Firmware update disables fingerprint reader??
It does appear to have been the case. It was odd, however, that everything worked fine through numerous reboots until I applied the Wacom BIOS update.
Re: MSP Firmware update disables fingerprint reader??
There was a BIOS security firmware update which also did this a while ago: https://www.wacom.com/en-de/support?guideTitle=%22Something-went-wrong-(code%3A-0x8009002d%22)-when-trying-to-login-after-the-MobileStudio-Pro-BIOS-update.&guideId=c8cf9ec9-eb36-4c38-a393-4d2384ca7b46