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Rotation Lock Button not working

Cintiq Companion, Cintiq Companion Hybrid, Cintiq Companion 2 and MobileStudio Pro
mcpatto
Posts: 16
Joined: Mon 15. Oct 2018, 23:57

Rotation Lock Button not working

Postby mcpatto » Sat 20. Oct 2018, 11:35

Hello there.

Looks like the rotation lock button on my MSP just stopped working. It does nothing when I click it.

However, the button is giving input, as I detected input with SharpKeys and it detects a F14 press. Does anyone knows how to solve this? Thanks!

wacom5
Posts: 1112
Joined: Tue 8. Aug 2017, 14:35

Re: Rotation Lock Button not working

Postby wacom5 » Tue 23. Oct 2018, 08:19

When I test with SharpKeys, the key being detected is Special: Left Windows (E0_5B), not F14.

This feature is managed by Windows. Please try this: https://answers.microsoft.com/en-us/win ... 14020857f9

If that doesn't work, you can try one of the solutions here: https://windowsreport.com/rotation-lock ... indows-10/
Need immediate help? Contact our Support: https://support.wacom.com

mcpatto
Posts: 16
Joined: Mon 15. Oct 2018, 23:57

Re: Rotation Lock Button not working

Postby mcpatto » Tue 23. Oct 2018, 15:15

Thanks a lot. The problem wasn't the rotation lock greyed out, was just the button that wasn't turning it on and off. But actually it was you reading windows key on sharp keys that got me to the solution.

I had mapped left windows key to ctrl on sharp key, to keep my shortcuts similar to what I have in mac os. It's now solved. Thanks!

wacom5
Posts: 1112
Joined: Tue 8. Aug 2017, 14:35

Re: Rotation Lock Button not working

Postby wacom5 » Wed 24. Oct 2018, 09:09

Glad to help.
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