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Can MSP connect to internet using ethernet cable?

Cintiq Companion, Cintiq Companion Hybrid, Cintiq Companion 2 and MobileStudio Pro
toxicguest
Posts: 2
Joined: Wed 31. Oct 2018, 08:08

Can MSP connect to internet using ethernet cable?

Postby toxicguest » Wed 31. Oct 2018, 11:15

Hi all,
I have recently purchased an ethernet cable and a type-C ethernet adaptor. I have plugged the type-C to the middle socket, and, ethernet cable directly to the router on the other hand. But the window 10 in my MSP does not seems to show a successful connection. What it stated after diagnosis is that the "ethernet" does't have a valid IP configuration.

Any one can help? Thanks in advance.

wacom5
Posts: 1141
Joined: Tue 8. Aug 2017, 14:35

Re: Can MSP connect to internet using ethernet cable?

Postby wacom5 » Fri 2. Nov 2018, 08:31

I haven't actually tested this. Normally we just use the Wi-Fi connection.
I would suggest you to make sure Windows is fully updated and maybe try a different adaptor.
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wacom5
Posts: 1141
Joined: Tue 8. Aug 2017, 14:35

Re: Can MSP connect to internet using ethernet cable?

Postby wacom5 » Wed 7. Nov 2018, 15:48

Update: I have tested this and it worked fine. I used a generic brand less adaptor and an old adaptor from Apple.
I got an instant connection. No configuration was required whatsoever.
Please try a different adaptor and make sure Windows is fully updated.
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ronanroger
Posts: 1
Joined: Thu 19. Dec 2019, 09:24

Re: Can MSP connect to internet using ethernet cable?

Postby ronanroger » Thu 19. Dec 2019, 09:33

I also searching for the same information.I was using Asus router but sometimes asus router login not working and for that reason wasted many times.I tried many possible processes but could not be solve the problem.Then I purchased ethernet cable and types-C ethernet adaptor and seeking for proper information.

bobyboys
Posts: 1
Joined: Sun 3. May 2020, 08:36

Re: Can MSP connect to internet using ethernet cable?

Postby bobyboys » Sun 3. May 2020, 08:39

Wifi is indeed the best option. but when I use wifi in my room the signal is rather weak receiving wifi from the router located at the dining room.

I gotta sort it out by connecting my MSP directly to the ethernet socket.

So I have purchased a USB-C to ethernet adapter and plugged the usb-C to the middle socket of MSP, yet it does not seem to work. I wonder what I have missed or MSP simply do not support ethernet connection?

I hope there's answer to it. Thanks in advance!

---------------
abc

wacom5
Posts: 1141
Joined: Tue 8. Aug 2017, 14:35

Re: Can MSP connect to internet using ethernet cable?

Postby wacom5 » Tue 5. May 2020, 12:44

My guess is that the adapter you got is defective. AS you see in my previous post this worked fine for us.
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