Wacom Customer Support page: https://support.wacom.com/

Cintiq Pro 24 - Fan Speed:
A firmware update was released that should allow you to adjust the fan speed. Please see: here

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: here

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Wacom Drivers:
December 2018: New driver released for Windows (6.3.32-3) and Mac (6.3.32-3). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Inkspace App Updates: http://forum.wacom.eu/viewtopic.php?f=9&t=1949#p5742

Google Chrome Why is Google Chrome not accepting clicks or is lagging?

Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

On going msp 16 problems

Cintiq Companion, Cintiq Companion Hybrid, Cintiq Companion 2 and MobileStudio Pro
Posts: 8
Joined: Wed 15. Aug 2018, 10:01

On going msp 16 problems

Postby dylanteague » Sat 17. Nov 2018, 21:55

This machine is causing me no end of problems.

There is pen flicker under the nib, visible on neutral grey and white, I was recently at a wacom demo and noticed this on all the models present. Is this just a hardware problem or is it something that can be fixed with drivers at some point?

Performance seems a lot slower than my cintiq companion while running clip studio. Have had two major crashes while using it on the msp. This usually will end up dumping the tablet driver or blue screening. If the machine goes to sleep it takes an age to wake up, again my companion does this instantly. Battery life also seems very bad about 2.5 hrs.

I really hope I was sent a brand new one and not refurbished, it had some bizarre settings out of the box, with no need to install Windows. Soon after it kept crashing and dumping the tablet driver and I had to totally re install Windows on it.

I know I'll just be told to open up a support case, but I really don't want to be sent some refurbished model after paying nearly 3000 pounds for this.

I would have been happy just sticking with my cintiq companion but because of that dodgy power input on it I don't know how much longer it will last.

Posts: 8
Joined: Wed 15. Aug 2018, 10:01

Re: On going msp 16 problems

Postby dylanteague » Sat 17. Nov 2018, 22:24

Actually more like 1.5 hours. Turned on today charged at 95% at 21.30 now 22.24 down to 24%

Posts: 233
Joined: Tue 8. Aug 2017, 14:35

Re: On going msp 16 problems

Postby wacom5 » Mon 19. Nov 2018, 13:20

The flicker is phenomenon that can be observed due to the EMR sensor for the pen. If you see this issue, please make a video and contact our support:https://support.wacom.com/

Battery life depends on many different factors so I'm not able to comment on that. If you are looking for some advice, I would recommend you to try a clean Windows install - https://support.microsoft.com/en-ca/help/12415/windows-10-recovery-options#section3

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