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Problem with BIOS companion

Cintiq Companion, Cintiq Companion Hybrid, Cintiq Companion 2 and MobileStudio Pro
goktugozgul
Posts: 2
Joined: Mon 19. Nov 2018, 12:50

Problem with BIOS companion

Postby goktugozgul » Mon 19. Nov 2018, 12:57

Hi ,

I was using my Wacom cintiq companion for a year now. But when i was drawing a page it was gone black. The backlight and the system sounds are still on but ı cant use my tablet anymore. So , i gave my tablet to my service and they opened it and said the BIOS was gone. Can i download BIOS from internet ? He said that if we cant find the BIOS from internet we need to find another wacom cintiq companion and copy the BIOS from them. Please help .

wacom5
Posts: 708
Joined: Tue 8. Aug 2017, 14:35

Re: Problem with BIOS companion

Postby wacom5 » Mon 19. Nov 2018, 13:10

This is not possible unfortunately. You will need to send the device for repair. Please contact our support: https://support.wacom.com/

goktugozgul
Posts: 2
Joined: Mon 19. Nov 2018, 12:50

Re: Problem with BIOS companion

Postby goktugozgul » Mon 19. Nov 2018, 13:41

wacom5 wrote:This is not possible unfortunately. You will need to send the device for repair. Please contact our support: https://support.wacom.com/

I dont have a support in my country.

wacom5
Posts: 708
Joined: Tue 8. Aug 2017, 14:35

Re: Problem with BIOS companion

Postby wacom5 » Wed 21. Nov 2018, 09:08

You can still contact them and they will advise you further. I must say however, if the device was opened by unauthorised personnel, the warranty will be void.


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