Wacom Customer Support page: https://support.wacom.com/

Cintiq Pro 24 - Fan Speed:
A firmware update was released that should allow you to adjust the fan speed. Please see: here

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: here

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Wacom Drivers:
December 2018: New driver released for Windows (6.3.32-3) and Mac (6.3.32-3). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Inkspace App Updates: http://forum.wacom.eu/viewtopic.php?f=9&t=1949#p5742

Google Chrome Why is Google Chrome not accepting clicks or is lagging?

Registration
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

MSP 16 256GB Crash issue

Cintiq Companion, Cintiq Companion Hybrid, Cintiq Companion 2 and MobileStudio Pro
ekkaart
Posts: 2
Joined: Wed 21. Nov 2018, 03:26

MSP 16 256GB Crash issue

Postby ekkaart » Wed 21. Nov 2018, 03:43

Hi everyone,
I own a MSP 16 256Gb Model since last summer.
I mainly used it as a sketchbook for life figure with Autodesk Sketchbook in a classroom. Recently I notice something very weird, if I draw unplugged, the MSP will shutdown itself randomly, without any notice, no bluescreen or error message, it just shut down.
But if I plugged it, it never happens.
I set my MSP on High Performance, and use the Quadro as GPU for Autodesk Setchbook

Im quite disapointed about the performance of the MSP, Im a 3D artist too, and so far it cannot be compare to my laptop with a GTX1060 Mobile, I just compare with the Quadro Card, should make it before buying the MSP.

But, it is not normal that the MSP should be always plugged in order to avoid random crash, which make lost unsaved works, and I only use a 2D software.
Any idea where it comes from or should I make some configuratons ?

Thank you

wacom5
Posts: 233
Joined: Tue 8. Aug 2017, 14:35

Re: MSP 16 256GB Crash issue

Postby wacom5 » Wed 21. Nov 2018, 08:56

Do you notice if the device is warmer then usual? You might have an issue with the battery. I don't know of any settings you can change to prevent this from happening. Please contact our support: https://support.wacom.com/


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