Wacom Customer Support page: https://support.wacom.com/

Cintiq Pro 24 - Fan Speed:
A firmware update was released that should allow you to adjust the fan speed. Please see: here

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: here

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Wacom Drivers:
December 2018: New driver released for Windows (6.3.32-3) and Mac (6.3.32-3). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Inkspace App Updates: http://forum.wacom.eu/viewtopic.php?f=9&t=1949#p5742

Google Chrome Why is Google Chrome not accepting clicks or is lagging?

Registration
Please register our products on https://www.wacom.com/register
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Connecting Companion 2 to Macbook Pro

Cintiq Companion, Cintiq Companion Hybrid, Cintiq Companion 2 and MobileStudio Pro
Ephiii
Posts: 2
Joined: Wed 5. Dec 2018, 16:51

Connecting Companion 2 to Macbook Pro

Postby Ephiii » Wed 5. Dec 2018, 17:04

Hello everyone,

has anyone had any luck connecting a Companion 2 to a new Macbook Pro (those with USB-c ports only)?
I tried two different hubs/adapters to plug in the HDMI and USB parts of the cable that comes with the companion.
Wacom Driver 6.3.15-3 installed, but it says that no Wacom device is found (and if I switch on the Companion 2 it boots up in standalone mode).
(Macbook running on OS 10.13.6)

All the help I could get so far from Wacom email support was "maybe it's a problem with the cable or the adapter" but no real suggestions how to fix it. I'm getting a bit desperate.

I'd greatly appreciate any help or hints (or recommendations for adapters/hubs that have been tested to work). Thank you very much in advance!

wacom5
Posts: 233
Joined: Tue 8. Aug 2017, 14:35

Re: Connecting Companion 2 to Macbook Pro

Postby wacom5 » Fri 7. Dec 2018, 09:38

Hi. You should start by installing the latest driver on your Mac. Driver 6.3.15-3 is not supported in 10.13.6.
If you haven't already, make sure you install the Hybrid Utility update: https://www.wacom.com/en-de/support/product-support/other?pid=undefined
For cables, I haven't tested yet so I can't recommend something specific. Just try an different adaptor. If you suspect that there is an issue with the 2-in-1 cable, you should contact customer support then: https://support.wacom.com/

Ephiii
Posts: 2
Joined: Wed 5. Dec 2018, 16:51

Re: Connecting Companion 2 to Macbook Pro

Postby Ephiii » Fri 14. Dec 2018, 23:24

Hey there,

thanks for your reply. I have updated my driver to the latest version (6.3.32-3) and installed the hybrid utility update on my companion.
I still get the same result ("no compatible tablet found" on my Macbook and the connected Companion 2 starts up in standalone mode).
I tried with two different adapters, same result. Are there any specific requirements an adapter would have to fulfill that I could look for?
(I don't think it's a problem with the cable as it's the original one that came with the tablet.)


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