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Connecting Companion 2 to Macbook Pro

Posted: Wed 5. Dec 2018, 17:04
by Ephiii
Hello everyone,

has anyone had any luck connecting a Companion 2 to a new Macbook Pro (those with USB-c ports only)?
I tried two different hubs/adapters to plug in the HDMI and USB parts of the cable that comes with the companion.
Wacom Driver 6.3.15-3 installed, but it says that no Wacom device is found (and if I switch on the Companion 2 it boots up in standalone mode).
(Macbook running on OS 10.13.6)

All the help I could get so far from Wacom email support was "maybe it's a problem with the cable or the adapter" but no real suggestions how to fix it. I'm getting a bit desperate.

I'd greatly appreciate any help or hints (or recommendations for adapters/hubs that have been tested to work). Thank you very much in advance!

Re: Connecting Companion 2 to Macbook Pro

Posted: Fri 7. Dec 2018, 09:38
by wacom5
Hi. You should start by installing the latest driver on your Mac. Driver 6.3.15-3 is not supported in 10.13.6.
If you haven't already, make sure you install the Hybrid Utility update: https://www.wacom.com/en-de/support/product-support/other?pid=undefined
For cables, I haven't tested yet so I can't recommend something specific. Just try an different adaptor. If you suspect that there is an issue with the 2-in-1 cable, you should contact customer support then: https://support.wacom.com/

Re: Connecting Companion 2 to Macbook Pro

Posted: Fri 14. Dec 2018, 23:24
by Ephiii
Hey there,

thanks for your reply. I have updated my driver to the latest version (6.3.32-3) and installed the hybrid utility update on my companion.
I still get the same result ("no compatible tablet found" on my Macbook and the connected Companion 2 starts up in standalone mode).
I tried with two different adapters, same result. Are there any specific requirements an adapter would have to fulfill that I could look for?
(I don't think it's a problem with the cable as it's the original one that came with the tablet.)