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MSP 16 Discoloured Pixels

Cintiq Companion, Cintiq Companion Hybrid, Cintiq Companion 2 and MobileStudio Pro
Posts: 1
Joined: Sat 15. Dec 2018, 12:34

MSP 16 Discoloured Pixels

Postby Sykosan » Sat 15. Dec 2018, 13:15

I have had a strange issue with the screen of my MobileStudio Pro 16. Twice already.
I have had it fixed but I want to prevent it from happening again.
If someone can help that would be great.
The problem is a slow spread of discolored pixels across the screen of the tablet.
At first it is very faint and only visible when the screen is displaying black. With time the amount of discoloured pixels increases and they get brighter and brighter. It is like a disease spreading through the screen. It takes weeks and months to get bad but after 6 months of use it becomes a real issue. I attached some pictures to show the problem I had.
Now that I have had my screen replaced, I don't want this to happen again.
Does anyone know how this happens and how to prevent it?
PS: My feeling is that there is some kind of build up of dust inside the screen which interferes with the pixels. However I don't work in a dusty environment. Just a regular office. Maybe some electrostatic effect?

Posts: 722
Joined: Tue 8. Aug 2017, 14:35

Re: MSP 16 Discoloured Pixels

Postby wacom5 » Mon 17. Dec 2018, 15:48

I wish there is something I can recommend to avoid this but unfortunately, it is something that might happen regardless. Just be sure to contact support if you see this issue again.

Posts: 2
Joined: Sat 2. Dec 2017, 12:12

Re: MSP 16 Discoloured Pixels

Postby sixbuttonpad » Sat 27. Apr 2019, 01:47

I was actually wondering if Wacom could disclose why this is happening. I've just had 3 exchanges over it, and am on track to have the 4th. I've reached the point where I can spot it in the early stages, so I'm just going to wait for it to get worse over the course of several months and then appeal to Support yet again. All I remember is the previous MSPs shared a serial # that started with 7IH, and now I'm on one that says 7JH, so I was extremely hopeful it was over.

The screen supplier seems the most likely culprit, but I don't know. There is still no known way to prevent it from happening? You know, I get a fresh set of accessories, along with an MSP with a renewed warranty, every time I get a successful RMA over this, but I tend to keep using the older power adapter instead of the new one. If you think there's any chance it has anything to do with the power adapter, please let me know.

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