Wacom Customer Support page: https://support.wacom.com/

Pen not working after Mac OSX update June 2019:
http://forum.wacom.eu/viewtopic.php?f=11&t=4011

Why is the cursor on Windows a white dot or crosshairs?
http://forum.wacom.eu/viewtopic.php?f=11&t=4013#p8912

Wacom Drivers:
Latest driver released for Windows (6.3.33-3) and Mac (6.3.33-5). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Drawing software:
If you wondering which software to choose, check the trial versions below:

Wacom Mobile Pro studio 16 i7 won't turn on

Cintiq Companion, Cintiq Companion Hybrid, Cintiq Companion 2 and MobileStudio Pro
Youness
Posts: 2
Joined: Wed 19. Dec 2018, 09:40

Wacom Mobile Pro studio 16 i7 won't turn on

Postby Youness » Wed 19. Dec 2018, 11:43

Hi Wacom
i' have a Wacom Mobile pro studio 16 that won't turn on , it was running a game before it turned off itself , i want to know what i can do to repair it , i'm located in morocco , Casablanca city . pliz i need a help urgently , i have a lot of work to finish .

Thanks in advance

wacom5
Posts: 626
Joined: Tue 8. Aug 2017, 14:35

Re: Wacom Mobile Pro studio 16 i7 won't turn on

Postby wacom5 » Thu 20. Dec 2018, 09:02

Hi. You should definitely contact your dealer for warranty handling. If your dealer is not able to help, please check with customer support what are the options: https://support.wacom.com/

Youness
Posts: 2
Joined: Wed 19. Dec 2018, 09:40

Re: Wacom Mobile Pro studio 16 i7 won't turn on

Postby Youness » Fri 21. Dec 2018, 09:52

Thanks for the response , my Wacom mobile pro studio was a bithday gift that i had almost a year ago , and i d'ont have warranty , i want to know where i can send it to repair it .. i'm in moroco and often in france so if you can give me an adrss where i can give it to repair . thanks a lot


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