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Wacom Drivers:
December 2018: New driver released for Windows (6.3.32-4) and Mac (6.3.32-3). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: here

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

warranty question (screen popped out of the case!!!)

Cintiq Companion, Cintiq Companion Hybrid, Cintiq Companion 2 and MobileStudio Pro
denniscalero
Posts: 27
Joined: Fri 16. Dec 2016, 13:34

warranty question (screen popped out of the case!!!)

Postby denniscalero » Thu 20. Dec 2018, 15:01

waiting for an answer from wacom but...

i got m msp 16 i7 replaced because my previous one started getting yellow lines around the screen and eventually the

SCREEN POPPED OUT OF THE CASING.

I'm assuming the battery swelled or something (it actually popped out from the top left corner)

did this happen to anyone else

does the warranty restart (what if this happens again)

wacom5
Posts: 337
Joined: Tue 8. Aug 2017, 14:35

Re: warranty question (screen popped out of the case!!!)

Postby wacom5 » Fri 21. Dec 2018, 07:54

The warranty does not restart.
This issue was caused because of battery over charge. Basically keeping the device plugged in when the battery is already full for an extended period. can develop this issue after a few months.
We released a firmware update months ago to help prevent this.


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